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Servicescape attributes and consumer well-being

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References

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1977Importance-Performance Analysis4,319 cited
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1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
2000Strengthening the Satisfaction-Profit Chain1,537 cited
1978Avowed happiness as an overall assessment of the quality of life1,527 cited
1999The great good place : cafés, coffee shops, bookstores, bars, hair salons, and other hangouts at the heart of a community1,518 cited
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1993An Exploration of High-Risk Leisure Consumption Through Skydiving1,149 cited
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1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
1974Age Groups in American Society and the Rise of the Young-Old624 cited
2011An expanded servicescape perspective599 cited
2013THE HAPPINESS FACTOR IN TOURISM: SUBJECTIVE WELL-BEING AND SOCIAL TOURISM535 cited

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2010How Does a Travel Trip Affect Tourists’ Life Satisfaction?485 cited

Cited by

2019Expanding Servicescape Dimensions with Safety: An Exploratory Study35 cited
2020Well-being in later life: a life course perspective35 cited
2019The Highest Hierarchy of Consumption: A Literature Review of Consumer Well-Being33 cited
2022SafeCX: a framework for safe customer experience in omnichannel retailing27 cited
2020Investigating the importance of positive hotel design26 cited
2020Uncovering the dimensions of servicescape using mixed method approach – A study of beauty salons18 cited
2018Assessing the quality of information technology infrastructure services16 cited
2023How Investors’ Financial Well-being Influences Enterprises and Individual’s Psychological Fitness? Moderating Role of Experience under Uncertainty16 cited
2021Lone not lonely: Conceptualising the lone consumer servicescape through speciality coffee13 cited
2020The Mechanism of the Effects of Experiential Marketing on Urban Consumers’ Well-Being11 cited
2023How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?10 cited
2020Word-of-mouth, servicescapes and the impact on brand effects10 cited
2025Transformative Services and Systemic Well‐Being—Towards a Better Understanding of Distinction in Service Design8 cited
2025Integrating “Consumer Well‐Being” Concepts: A Review and Research Agenda8 cited
2023Effects of Personal Control and Optimism on Older Adults’ Wellbeing5 cited