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The role of passenger-centric innovation in the future of public transport
16 references·7 citing·38 second hop
The role of passenger-centric innovation in the future of public transport (2016)The role of passenger-centric innovation …The Presentation of Self in Everyday Life (2023)The Presentation of Self in E…Welcome to the experience economy (2019)Welcome to the experience eco…Understanding Customer Experience (2015)Understanding Customer Experi…Why the Lean Start-Up Changes Everything (2013)Why the Lean Start-Up Changes…The Experience Economy (2012)The Experience EconomyQuality attributes of public transport that attract car users: A research review (2012)Quality attributes of public …Service Design for Experience-Centric Services (2009)Service Design for Experience…Public health benefits of strategies to reduce greenhouse-gas emissions: urban land transport (2009)Public health benefits of str…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Co‐creating unique value with customers (2004)Co‐creating unique value with…Car use: lust and must. Instrumental, symbolic and affective motives for car use (2004)Car use: lust and must. Instr…Core affect and the psychological construction of emotion. (2003)Core affect and the psycholog…Managing the Total Customer Experience (2002)Managing the Total Customer E…The Social Shaping of Technology (1996)The Social Shaping of Technol…How information gives you competitive advantage (1985)How information gives you com…The Presentation of Self in Everyday Life. (1956)The Presentation of Self in E…Veränderte Sicht auf die Kundenbeziehungen im ÖPNV: Der Hamburger Verkehrsverbund (hvv) (2023)Veränderte Sicht auf die Kund…Reactions of the public transport sector to the COVID-19 pandemic. Insights from Belgium (2023)Reactions of the public trans…Intelligent Decision Support System for Modeling Transport and Passenger Flows in Human-Centric Urban Transport Systems (2022)Intelligent Decision Support …Public Transport in Low Density Areas (2021)Public Transport in Low Densi…The personal and contextual factors that affect customer experience during rail service failures and the implications for service design (2020)The personal and contextual f…Influence of Passenger Flow at the Station Entrances on Passenger Satisfaction Amid COVID-19 (2020)Influence of Passenger Flow a…A Proposal for the Account-Based Ticketing Application in Passenger Transport in the Slovak Republic: A Case Study (2020)A Proposal for the Account-Ba…Technological paradigms and technological trajectories (1982)An Evolutionary Theory of Economic Change. (1983)Competing Technologies, Increasing Returns, and Lock-In by Historical Events (1989)Panacea or Panopticon? (1994)“Opening Up” and “Closing Down” (2007)Socio-technical systems: From design methods to systems engineering (2010)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Framing Processes and Social Movements: An Overview and Assessment (2000)Users of the world, unite! The challenges and opportunities of Social Media (2009)Being and Nothingness (2022)A Theory of Social Comparison Processes (1954)An approach to environmental psychology (1974)From Intentions to Actions: A Theory of Planned Behavior (1985)Out-of-home activities, daily travel, and subjective well-being (2010)Satisfaction with travel and subjective well-being: Development and test of a measurement tool (2010)Attachment and Loss (1969)Judgment under Uncertainty: Heuristics and Biases (1975)A circumplex model of affect. (1980)Developments in the Measurement of Subjective Well-Being (2006)Compassion: An evolutionary analysis and empirical review. (2010)Emotion Regulation: Current Status and Future Prospects (2015)The evolving state-of-the-art in technology transfer research: Revisiting the contingent effectiveness model (2014)Agile Business Model Innovation in Digital Entrepreneurship: Lean Startup Approaches (2018)Creativity and Innovation Under Constraints: A Cross-Disciplinary Integrative Review (2018)Electronic markets and electronic hierarchies (1987)Towards a dynamic theory of strategy (1991)Value creation in E‐business (2001)Co-creation experiences: The next practice in value creation (2004)A Strategic Framework for Customer Relationship Management (2005)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)Social Identity Theory and the Organization (1989)Emotional Intelligence (1990)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Engagement (2011)
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  • 2023The Presentation of Self in Everyday Life17,564 cited
  • 2003Core affect and the psychological construction of emotion.6,111 cited
  • 1985How information gives you competitive advantage4,441 cited
  • 2019Welcome to the experience economy2,562 cited
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  • 2004Car use: lust and must. Instrumental, symbolic and affective motives for car use1,294 cited
  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 2009Public health benefits of strategies to reduce greenhouse-gas emissions: urban land transport1,130 cited
  • 2002Managing the Total Customer Experience1,061 cited
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  • 2012Quality attributes of public transport that attract car users: A research review817 cited
  • 2015Understanding Customer Experience

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Cited by

  • 2020The personal and contextual factors that affect customer experience during rail service failures and the implications for service design24 cited
  • 2023Reactions of the public transport sector to the COVID-19 pandemic. Insights from Belgium19 cited
  • 2020A Proposal for the Account-Based Ticketing Application in Passenger Transport in the Slovak Republic: A Case Study15 cited
  • 2020Influence of Passenger Flow at the Station Entrances on Passenger Satisfaction Amid COVID-1912 cited
  • 2022Intelligent Decision Support System for Modeling Transport and Passenger Flows in Human-Centric Urban Transport Systems9 cited
  • 2023Veränderte Sicht auf die Kundenbeziehungen im ÖPNV: Der Hamburger Verkehrsverbund (hvv)8 cited
  • 2021Public Transport in Low Density Areas4 cited