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Co-producing with consumers: how varying levels of control and co-production impact affect
16 references·3 citing·39 second hop
Co-producing with consumers: how varying levels of control and co-production impact affect (2017)Co-producing with consumers: how varying …Cognitive Processes in Stereotyping and Intergroup Behavior (2015)Cognitive Processes in Stereo…Co-production and customer loyalty in financial services (2007)Co-production and customer lo…A descriptive model of the consumer co-production process (2007)A descriptive model of the co…The future of competition: co-creating unique value with customers (2004)The future of competition: co…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…When choice is demotivating: Can one desire too much of a good thing? 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1968A Theory of Psychological Reactance4,758 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2000When choice is demotivating: Can one desire too much of a good thing?2,885 cited
  • 2000When choice is demotivating: Can one desire too much of a good thing?2,564 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2004The future of competition: co-creating unique value with customers2,174 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 2015Cognitive Processes in Stereotyping and Intergroup Behavior1,476 cited
  • 1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience1,229 cited
  • 2000Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations1,089 cited
  • 2007A descriptive model of the consumer co-production process

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1,012 cited
  • 2007Co-production and customer loyalty in financial services918 cited
  • 1996Customer Contributions to Quality: A Different View of the Customer-Oriented Firm794 cited
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    • 2024The psychological and behavioral consequences of customer empowerment in new product development: Situational framework, review, and research agenda18 cited
    • 2020Choice of non-monetary incentives and coupon redemption intention: Monetary saving and price consciousness as moderators15 cited
    • 2020Co-production or DIY: an analytical model of consumer choice and social preferences13 cited