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Thank you for the music – or not? The effects of in-store music in service settings · Study

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ArticleThank you for the music – or not? The effects of in-store music in service settings

Anne Michel2017

Article2017

Thank you for the music – or not? The effects of in-store music in service settings

Anne Michel · Chris Baumann · Leonie Gayer

76 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty AI in Service Interactions

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References

1998What Good Are Positive Emotions?2001The New Grove dictionary of music and musicians 2000Atmospheric Effects on Shopping Behavior 1999How Advertising Works: What Do We Really Know?2001Congruency of scent and music as a driver of in-store evaluations and behavior 1982Using Background Music to Affect the Behavior of Supermarket Shoppers 1986The Influence of Background Music on the Behavior of Restaurant Patrons 2003The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores

Cited by

2021Background music tempo effects on food evaluations and purchase intentions 2018Shedding light on the use of single and multisensory cues and their effect on consumer behaviours 2024Examining the Impact of Sensory Brand Experience on Brand Loyalty 2021Linking atmospherics to shopping outcomes: The role of the desire to stay 2020The influence of atmospherics general interior variables on shoppers’ emotions and behavior

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2008Reviewing congruity effects in the service environment musicscapearticle · 26 shared references 2019Exploring international atmosphericsarticle · 23 shared references 2021Artificial intelligence-driven music biometrics influencing customers’ retail buying behaviorarticle · 22 shared references 2010Music congruency in a service setting: The mediating role of emotional and cognitive responsesarticle · 19 shared references 2019Advertising music: an alternative atmospheric stimulus to retail musicarticle · 19 shared references 2014“Hey Dee-Jay Let’s Play that Song and Keep me Shopping All Day Long”. The Effect of Famous Background Music on Consumer Shopping Behavior.chapter · 18 shared references

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Year2017

Typearticle

Published2017-01-10

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations76

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.jretconser.2016.12.008

openalex_workW2568469337

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2023

Do atmospheric cues matter in live streaming e-commerce? An eye-tracking investigation

2019Dual effect of sensory experience: engagement vs diversive exploration

2023The effects of background music tempo on consumer variety-seeking behavior: the mediating role of arousal