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Thank you for the music – or not? The effects of in-store music in service settings
16 references·16 citing·39 second hopsampled
Thank you for the music – or not? The effects of in-store music in service settings (2017)Thank you for the music – or not? The eff…How to Capture the Heart? Reviewing 20 Years of Emotion Measurement in Advertising (2006)How to Capture the Heart? Rev…It's beginning to smell (and sound) a lot like Christmas: the interactive effects of ambient scent and music in a retail setting (2004)It's beginning to smell (and …The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores (2003)The effects of wait expectati…The New Grove dictionary of music and musicians (2001)The New Grove dictionary of m…Congruency of scent and music as a driver of in-store evaluations and behavior (2001)Congruency of scent and music…The Effects of Music in a Retail Setting on Real and Perceived Shopping Times (2000)The Effects of Music in a Ret…Describing and Measuring Emotional Response to Shopping Experience (2000)Describing and Measuring Emot…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…The influence of in-store music on wine selections. (1999)The influence of in-store mus…How Advertising Works: What Do We Really Know? (1999)How Advertising Works: What D…What Good Are Positive Emotions? (1998)What Good Are Positive Emotio…The impact of music on consumers' reactions to waiting for services (1997)The impact of music on consum…The Influence of Background Music on Shopping Behavior: Classical Versus Top-Forty Music in a Wine Store (1993)The Influence of Background M…Effects of Store Music on Shopping Behavior (1990)Effects of Store Music on Sho…The Influence of Background Music on the Behavior of Restaurant Patrons (1986)The Influence of Background M…Using Background Music to Affect the Behavior of Supermarket Shoppers (1982)Using Background Music to Aff…Examining the Impact of Sensory Brand Experience on Brand Loyalty (2024)Examining the Impact of Senso…The effects of background music tempo on consumer variety-seeking behavior: the mediating role of arousal (2023)The effects of background mus…Music in business and management studies: a systematic literature review and research agenda (2023)Music in business and managem…Do atmospheric cues matter in live streaming e-commerce? An eye-tracking investigation (2023)Do atmospheric cues matter in…How multisensory perception promotes purchase intent in the context of clothing e-customisation (2022)How multisensory perception p…Linking atmospherics to shopping outcomes: The role of the desire to stay (2021)Linking atmospherics to shopp…Background music tempo effects on food evaluations and purchase intentions (2021)Background music tempo effect…The sound of music on the pocket: A study of background music in retail (2020)The sound of music on the poc…The influence of atmospherics general interior variables on shoppers’ emotions and behavior (2020)The influence of atmospherics…Measuring dlPFC Signals to Predict the Success of Merchandising Elements at the Point-of-Sale – A fNIRS Approach (2020)Measuring dlPFC Signals to Pr…Retail employee guardianship behaviour: A phenomenological investigation (2019)Retail employee guardianship …Exploring international atmospherics (2019)Exploring international atmos…Dual effect of sensory experience: engagement vs diversive exploration (2019)Dual effect of sensory experi…The role of psychological ownership in shoplifting prevention: An exploratory study (2018)The role of psychological own…Shedding light on the use of single and multisensory cues and their effect on consumer behaviours (2018)Shedding light on the use of …Seeing through touch: a conceptual framework of visual-tactile interplay (2018)Seeing through touch: a conce…Atmospherics as a Marketing Tool (1974)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Store atmosphere and purchasing behavior (1994)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. 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(1989)Tone and Voice: A Derivation of the Rules of Voice-Leading from Perceptual Principles (2001)The biology and evolution of music: A comparative perspective (2006)The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants (2007)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Store Atmospherics: A Multisensory Perspective (2014)Mood States and Consumer Behavior: A Critical Review (1985)
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References

  • 1998What Good Are Positive Emotions?6,063 cited
  • 2001The New Grove dictionary of music and musicians2,583 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1999How Advertising Works: What Do We Really Know?1,436 cited
  • 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
  • 1982Using Background Music to Affect the Behavior of Supermarket Shoppers1,074 cited
  • 1986The Influence of Background Music on the Behavior of Restaurant Patrons936 cited
  • 2003The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores625 cited
  • 1999The influence of in-store music on wine selections.510 cited
  • 2000The Effects of Music in a Retail Setting on Real and Perceived Shopping Times494 cited
  • 1997The impact of music on consumers' reactions to waiting for services471 cited
  • 2006How to Capture the Heart? Reviewing 20 Years of Emotion Measurement in Advertising448 cited
  • 1990Effects of Store Music on Shopping Behavior433 cited
  • 1993The Influence of Background Music on Shopping Behavior: Classical Versus Top-Forty Music in a Wine Store426 cited
  • 2000Describing and Measuring Emotional Response to Shopping Experience

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421 cited
  • 2004It's beginning to smell (and sound) a lot like Christmas: the interactive effects of ambient scent and music in a retail setting382 cited
  • Cited by

    • 2021Background music tempo effects on food evaluations and purchase intentions55 cited
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    • 2024Examining the Impact of Sensory Brand Experience on Brand Loyalty42 cited
    • 2021Linking atmospherics to shopping outcomes: The role of the desire to stay37 cited
    • 2020The influence of atmospherics general interior variables on shoppers’ emotions and behavior34 cited
    • 2023Do atmospheric cues matter in live streaming e-commerce? An eye-tracking investigation28 cited
    • 2019Dual effect of sensory experience: engagement vs diversive exploration27 cited
    • 2023The effects of background music tempo on consumer variety-seeking behavior: the mediating role of arousal26 cited
    • 2018Seeing through touch: a conceptual framework of visual-tactile interplay24 cited
    • 2020Measuring dlPFC Signals to Predict the Success of Merchandising Elements at the Point-of-Sale – A fNIRS Approach22 cited
    • 2023Music in business and management studies: a systematic literature review and research agenda22 cited
    • 2019Exploring international atmospherics21 cited
    • 2018The role of psychological ownership in shoplifting prevention: An exploratory study20 cited
    • 2022How multisensory perception promotes purchase intent in the context of clothing e-customisation19 cited
    • 2019Retail employee guardianship behaviour: A phenomenological investigation17 cited
    • 2020The sound of music on the pocket: A study of background music in retail17 cited