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Proposition and Test of a Quality Assessment Extension WebQual Model in Brazil
14 references·0 citing·50 second hopsampled
Proposition and Test of a Quality Assessment Extension WebQual Model in Brazil (2017)Proposition and Test of a Quality Assessm…From the quality of traditional services to the quality of local e-Government online services: A literature review (2015)From the quality of tradition…The Effect of Perceived Risk on Online Shopping in Jordan (2013)The Effect of Perceived Risk …A Classification and Investigation of Trustees in B-to-C e-Commerce: General vs. Specific Trust (2013)A Classification and Investig…Measuring customer satisfaction of Internet banking in Taiwan: scale development and validation (2012)Measuring customer satisfacti…Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions (2012)Integrating loss aversion int…Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk (2011)Website usability, consumer s…Analyzing the Brand Equity and Resonance of Banking Services: Malaysian Consumer Perspective (2010)Analyzing the Brand Equity an…Online ads in familiar and unfamiliar sites: effects on perceived website quality and intention to reuse (2009)Online ads in familiar and un…Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Trust and Satisfaction, Two S…WebQual: An Instrument for Consumer Evaluation of Web Sites (2007)WebQual: An Instrument for Co…Student satisfaction and quality of service in Italian universities (2006)Student satisfaction and qual…E-Tam: a revision of the Technology Acceptance Model to explain website revisits (2000)E-Tam: a revision of the Tech…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Quality in e-Government services: A proposal of dimensions from the perspective of public sector employees (2018)The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services (2021)E-Government Development—A Key Factor in Government Administration Effectiveness in the European Union (2023)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)An Integrative Model Of Organizational Trust (1995)An Integrative Model of Organizational Trust (1995)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)HCI, Civic Engagement & Trust (2015)Building E-Commerce Satisfaction and Boosting Sales: The Role of Social Commerce Trust and Its Antecedents (2019)Who earns trust in online environments? A meta-analysis of trust in technology and trust in provider for technology acceptance (2023)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Re-examining online customer experience to include purchase frequency and perceived risk (2015)Risk assessment of halal products and services: Implication for tourism industry (2017)How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model (2020)A Pure Theory of Local Expenditures (1956)The Problem of Social Cost (1960)Using SERVQUAL to Measure the Quality of the Classroom Experience (2008)Using SERVQUAL to assess the quality of e-learning experience (2011)A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2013)Coefficient Alpha and the Internal Structure of Tests (1951)User Acceptance of Information Technology: Toward A Unified View1 (2003)Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture (2008)The Impact of Website Quality on Information Quality, Value, and Loyalty Intentions in Apparel Retailing (2009)Enhancing the online decision-making process by using augmented reality: A two country comparison of youth markets (2017)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)On the Evaluation of Structural Equation Models (1988)Nexus between CSR and DSIW: A PLS-SEM Approach (2020)Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry (2021)Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction (2023)Predicting e-services adoption: a perceived risk facets perspective (2003)Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1 (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case (2017)Perceived Risk Factors Affecting Consumers’ Online Shopping Behaviour (2019)Assessing customers perception of online shopping risks: A structural equation modeling–based multigroup analysis (2022)Dynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspective (2011)An empirical examination of continuance intention of mobile payment services (2012)Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014)
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2008Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration988 cited
  • 2007WebQual: An Instrument for Consumer Evaluation of Web Sites811 cited
  • 2011Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk335 cited
  • 2006Student satisfaction and quality of service in Italian universities300 cited
  • 2013The Effect of Perceived Risk on Online Shopping in Jordan198 cited
  • 2015From the quality of traditional services to the quality of local e-Government online services: A literature review124 cited
  • 2012Measuring customer satisfaction of Internet banking in Taiwan: scale development and validation62 cited
  • 2013A Classification and Investigation of Trustees in B-to-C e-Commerce: General vs. Specific Trust48 cited
  • 2010Analyzing the Brand Equity and Resonance of Banking Services: Malaysian Consumer Perspective41 cited
  • 2009Online ads in familiar and unfamiliar sites: effects on perceived website quality and intention to reuse36 cited
  • 2012Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions34 cited

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  • 2000E-Tam: a revision of the Technology Acceptance Model to explain website revisits28 cited
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