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A qualitative meta-analysis of apologia, image repair, and crisis communication: Implications for theory and practice

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References

1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
2006Effective Crisis Communication: Moving From Crisis to Opportunity677 cited
1973They spoke in defense of themselves: On the generic criticism of apologia529 cited
2015Accounts, excuses, and apologies: image repair theory and research230 cited
1997Hugh Grant's image restoration discourse: An actor apologizes175 cited
2011The Gulf Coast oil spill: Extending the theory of image restoration discourse to the realm of social media and beyond petroleum160 cited
1999The Tarnished Star153 cited
1999Queen Elizabeth's image repair discourse: Insensitive royal or compassionate queen?116 cited

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2020Sustainability reporting after the Costa Concordia disaster: a multi-theory study on legitimacy, impression management and image restoration94 cited
2021“Rogue machines” and crisis communication: When AI fails, how do companies publicly respond?61 cited
2017Meaning making by public leaders in times of crisis: An assessment58 cited
2020No matter what you do, I still love you: an examination of consumer reaction to brand transgressions58 cited
2021New insights into crisis communication from an “inside” emic perspective during COVID-1951 cited
2021Management controls and crisis: evidence from the banking sector

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42 cited

2022So sorry, now please watch: Identifying image repair strategies, sincerity and forgiveness in YouTubers’ apology videos31 cited

2020How the Interplay of Consumer-Brand Identification and Crises Influences the Effectiveness of Corporate Response Strategies29 cited

2025Beyond the snapshot: Rethinking crisis communication theories in dynamic crisis situations26 cited

2021Victims as Stakeholders: Insights from the Intersection of Psychosocial, Ethical, and Crisis Communication Paths24 cited

2020Accountability and Blame Avoidance After Crises21 cited

2021Changing Perspectives: Managerial and Legal Considerations Regarding Crisis Communication17 cited

2022Shaping Attributions of Crisis Responsibility in the Case of an Accusation: The Role of Active and Passive Voice in Crisis Response Strategies15 cited

2021A blame narrative approach to apologetic crisis management: The serial apologiae of United Airlines14 cited

2022Crisis response strategy manipulation: A systematic review and a test of nuances14 cited

2023Assist or accuse? Identifying trends in crisis communication through a bibliometric literature review12 cited