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The impact of customer cognitive competence on online service decision-making: an event-related potentials perspective
16 references·0 citing·50 second hop
The impact of customer cognitive competence on online service decision-making: an event-related potentials perspective (2017)The impact of customer cognitive competen…Openness to Experience, Intellect, and Cognitive Ability (2013)Openness to Experience, Intel…Neuromarketing: the hope and hype of neuroimaging in business (2010)Neuromarketing: the hope and …Developing e-service quality scales: A literature review (2010)Developing e-service quality …The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Causes and consequences of emotions on consumer behaviour (2007)Causes and consequences of em…Neuroeconomics: How Neuroscience Can Inform Economics (2005)Neuroeconomics: How Neuroscie…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Do Smarter Teams Do Better (2001)Do Smarter Teams Do BetterThe Impact of Anticipating Satisfaction on Consumer Choice (2000)The Impact of Anticipating Sa…The value concept and relationship marketing (1996)The value concept and relatio…Progress on a cognitive-motivational-relational theory of emotion. (1991)Progress on a cognitive-motiv…Motivation and cognitive abilities: An integrative/aptitude^treatment interaction approach to skill acquisition. (1989)Motivation and cognitive abil…Motivation and cognitive abilities: An integrative/aptitude-treatment interaction approach to skill acquisition. (1989)Motivation and cognitive abil…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 1991Progress on a cognitive-motivational-relational theory of emotion.3,541 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,198 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 1989Motivation and cognitive abilities: An integrative/aptitude-treatment interaction approach to skill acquisition.2,165 cited
  • 2005Neuroeconomics: How Neuroscience Can Inform Economics2,163 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,877 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,462 cited
  • 1989Motivation and cognitive abilities: An integrative/aptitude^treatment interaction approach to skill acquisition.1,393 cited
  • 2010Neuromarketing: the hope and hype of neuroimaging in business1,112 cited
  • 2007Causes and consequences of emotions on consumer behaviour613 cited
  • 2010Developing e-service quality scales: A literature review465 cited
  • 2000The Impact of Anticipating Satisfaction on Consumer Choice

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350 cited
  • 2013Openness to Experience, Intellect, and Cognitive Ability333 cited
  • 2001Do Smarter Teams Do Better287 cited
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