References

• 2004The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions1,473 cited
• 2008How do Incumbents Respond to the Threat of Entry? Evidence from the Major Airlines *478 cited
• 2007The influence of price fairness on customer satisfaction: an empirical test in the context of automobile purchases357 cited
• 2002Price elasticities of demand for passenger air travel: a meta-analysis357 cited
• 2002Rule-based price fairness and its effect on willingness to purchase271 cited
• 2001Can differential prices be fair?115 cited
• 2012Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects112 cited
• 2015Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry68 cited
• 2015Product Unbundling in the Travel Industry: The Economics of Airline Bag Fees58 cited
• 2013From ‘free’ to fee: Acceptability of airline ancillary fees and the effects on customer behavior46 cited
• 2016Do Bags Fly Free? An Empirical Analysis of the Operational Implications of Airline Baggage Fees43 cited
• 2015The impact of baggage fees on passenger demand on US air routes40 cited
• 2016Baggage fees, operational performance and customer satisfaction in the US air transport industry34 cited
• 2016