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Service Design: From Insight to Implementation
0 references·16 citing·57 second hopsampled
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Evidence from action research (2020)Bringing together the whats and hows in the service innovation literature: An integrative framework (2022)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Service-dominant logic: continuing the evolution (2007)Informing sustainable business models with a consumer preference perspective (2019)Business model innovation and its impact on corporate sustainability (2023)Hyper-Personalization for Enhancing Customer Loyalty and Satisfaction in Customer Relationship Management (CRM) Systems (2023)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)A Design Science Research Methodology for Information Systems Research (2007)Promoting sustainable consumption in Higher Education Institutions through integrative co-creative processes involving relevant stakeholders (2021)Does circular economy knowledge matter in sustainable service provision? A moderation analysis (2022)Upscaling circular economy in foodtechs businesses in emergent countries: Towards sustainable development through natural resource based view (2022)The Theory of Social and Economic Organization. (1948)Building Theories from Case Study Research (1989)Basics of Qualitative Research (1992)The future of public sector accounting research. A polyphonic debate (2022)A bird in the hand: empirically grounded archetypes of collaborative innovation in the public sector (2023)Making way for design thinking in the public sector: a taxonomy of strategies (2023)Exploration and Exploitation in Organizational Learning (1991)Motivating Creativity in Organizations: On Doing What You Love and Loving What You Do (1997)How to kill creativity. (1998)Introduction to the Special Issue on Creativity in Innovation (2015)Luxury international business: a critical review and agenda for research (2019)The Color of Status: Color Saturation, Brand Heritage, and Perceived Status of Luxury Brands (2025)
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  • 2016Improving service quality through customer journey analysis267 cited
  • 2015The Design of Smart Product-Service Systems (PSSs): An Exploration of Design Characteristics203 cited
  • 2018Service Logic Business Model Canvas113 cited
  • 2021Design in the public sector: Toward a human centred model of public governance71 cited
  • 2015Foresight and Service Design Boosting Dynamic Capabilities in Service Innovation52 cited
  • 2021Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance51 cited
  • 2013Stakeholder Engagement for Service Design: How service designers identify and communicate insights49 cited
  • 2017Fun, inspiration and discovery: from momentary experiences to overall evaluations35 cited
  • 2015Luxury and Creativity: Exploration, Exploitation, or Preservation?26 cited
  • 2018Service design visualization tools for supporting servitization in a machine tool manufacturer22 cited
  • 2015Towards an Anthropology of Services22 cited
  • 2019Design thinking and methods in library practice and graduate library education20 cited
  • 2018Managing Complex Patient Journeys in Healthcare19 cited
  • 2017From Data Science to Value Creation

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18 cited
  • 2018People Are Not Users16 cited
  • 2014Components of a Visual Language for Service Design15 cited