References

• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 1984A Service Quality Model and its Marketing Implications6,560 cited
• 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
• 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
• 2004Procedures for Performing Systematic Reviews5,198 cited
• 1963Towards an understanding of inequity.5,146 cited
• 2002Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis.4,617 cited
• 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 1994Putting the Service-Profit Chain to Work3,732 cited
• 2019Welcome to the experience economy2,562 cited
• 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden