this work references cited by second hopReferences
- 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
- 1985Stress, appraisal, and coping32,038 cited
- 2013Stress: Appraisal and Coping28,171 cited
- 1957A Theory of Cognitive Dissonance24,663 cited
- 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
- 2017A Theory of Cognitive Dissonance18,197 cited
- 1996The Behavioral Consequences of Service Quality12,400 cited
- 1962Cognitive, social, and physiological determinants of emotional state.6,498 cited
- 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
- 1998Initial Trust Formation in New Organizational Relationships3,681 cited
- 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis3,104 cited
- 1985Problems and Strategies in Services Marketing2,824 cited
- 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
- 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
- 1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work