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Quality in e-Government services: A proposal of dimensions from the perspective of public sector employees
16 references·0 citing·43 second hop
Quality in e-Government services: A proposal of dimensions from the perspective of public sector employees (2018)Quality in e-Government services: A propo…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…WebQual: An Instrument for Consumer Evaluation of Web Sites (2007)WebQual: An Instrument for Co…Perceived e‐service quality (PeSQ) (2007)Perceived e‐service quality (…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…The Delphi method as a research tool: an example, design considerations and applications (2004)The Delphi method as a resear…E-S-QUAL (2004)E-S-QUALDevelopment and validation of an instrument to measure user perceived service quality of information presenting Web portals (2004)Development and validation of…Comfort your online customer: quality, trust and loyalty on the internet (2004)Comfort your online customer:…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Developing and validating an instrument for measuring user-perceived web quality (2002)Developing and validating an …Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Research guidelines for the Delphi survey technique (2000)Research guidelines for the D…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Experimental Application of the DELPHI Method to the Use of Experts (1963)the delphi method: techniques and applications (1975)Current validity of the Delphi method in social sciences (2005)Mail and internet surveys : the tailored design method (2007)Enhancing rigour in the Delphi technique research (2011)Key competencies in sustainability in higher education—toward an agreed-upon reference framework (2020)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An analysis of the e‐service literature: towards a research agenda (2006)An assessment of customers’ e-service quality perception, satisfaction and intention (2010)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2000Research guidelines for the Delphi survey technique5,943 cited
  • 2004The Delphi method as a research tool: an example, design considerations and applications4,764 cited
  • 2004E-S-QUAL3,962 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,320 cited
  • 2002Developing and validating an instrument for measuring user-perceived web quality1,157 cited
  • 2006Measuring Service Quality in E-Retailing1,056 cited
  • 2004Comfort your online customer: quality, trust and loyalty on the internet872 cited
  • 2007WebQual: An Instrument for Consumer Evaluation of Web Sites811 cited
  • 2007Perceived e‐service quality (PeSQ)788 cited
  • 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)

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774 cited
  • 2004Development and validation of an instrument to measure user perceived service quality of information presenting Web portals654 cited
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