Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Multidexterity in customer relationship management: Managerial implications and a research agenda

16 references·6 citing·54 second hop

FromToDepth

this work references cited by second hop

References

2003Evolving to a New Dominant Logic for Marketing14,777 cited
1987Developing Buyer-Seller Relationships9,139 cited
1997The balanced scorecard: Translating strategy into action8,199 cited
1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
1996Ambidextrous Organizations: Managing Evolutionary and Revolutionary Change4,965 cited
1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
2004THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY.3,932 cited
2000Issues in Supply Chain Management3,106 cited
2002Learning orientation, firm innovation capability, and firm performance3,047 cited
2000Exploring Paradox: Toward a More Comprehensive Guide2,558 cited
1986Networks: Between markets and hierarchies2,246 cited
1978Power, Equity and Commitment in Exchange Networks1,739 cited
2004The Customer Relationship Management Process: Its Measurement and Impact on Performance1,686 cited
1999Flexibility Versus Efficiency? A Case Study of Model Changeovers in the Toyota Production System1,560 cited
2002How should companies interact in business networks?

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,519 cited

2015Big Data consumer analytics and the transformation of marketing1,377 cited

Cited by

2020Towards a holistic view of corporate social responsibility. The antecedent role of information asymmetry and cognitive distance42 cited
2021Multidexterity—A New Metaphor for Open Innovation34 cited
2022How to assess organizational and strategic impacts of customer relationship management: A multi-perspective performance evaluation method31 cited
2022A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management23 cited
2018The effects of purchasing proactivity on value creation and supply risk reduction in sourcing projects: Implications for marketers' capabilities15 cited
2020Gaining insight to B2B relationships through new segmentation approaches: Not all relationships are equal8 cited