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University facilities and student satisfaction in Sri Lanka
16 references·0 citing·44 second hop
University facilities and student satisfaction in Sri Lanka (2018)University facilities and student satisfa…Students’ Satisfaction in Higher Education Literature Review (2017)Students’ Satisfaction in Hig…Does higher education service quality effect student satisfaction, image and loyalty? (2016)Does higher education service…Dimensions driving business student satisfaction in higher education (2015)Dimensions driving business s…The Impact of Service Quality on Students’ Satisfaction in Higher Education Institutes of Punjab (2010)The Impact of Service Quality…On the performance evaluation of sustainable student housing facilities (2008)On the performance evaluation…Learning spaces in higher education: an under-researched topic (2008)Learning spaces in higher edu…Measuring student satisfaction at a UK university (2006)Measuring student satisfactio…Measuring service quality in higher education: HEdPERF versus SERVPERF (2006)Measuring service quality in …A new management element for universities: satisfaction with the offered courses (2005)A new management element for …The Role of the Academic Library in Promoting Student Engagement in Learning (2003)The Role of the Academic Libr…The impact of facilities on student choice of university (2003)The impact of facilities on s…Student Satisfaction: An alternative approach to assessing this important concept (2002)Student Satisfaction: An alte…Image and reputation of higher education institutions in students’ retention decisions (2001)Image and reputation of highe…Measuring customer satisfaction in higher education (1998)Measuring customer satisfacti…Managing service quality in higher education: the role of the student as primary consumer (1995)Managing service quality in h…Customer participation in service production and delivery. (1990)Customer participation in ser…EQS : structural equations program manual (1989)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)A study examining the students satisfaction in higher education (2010)A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2013)How the flipped classroom affects knowledge, skills, and engagement in higher education: Effects on students' satisfaction (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Alternative Ways of Assessing Model Fit (1992)Service quality in a higher education context: an integrated model (2012)Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook (2021)Importance-Performance Analysis (1977)Out of the Crisis (1982)The development of a conceptual model of student satisfaction with their experience in higher education (2008)Comparing alternative instruments to measure service quality in higher education (2009)Making sense of higher education: students as consumers and the value of the university experience (2012)Principles of Marketing (1972)Studying Student College Choice: A Three-Phase Model and the Implications for Policymakers. (1987)Universities in a competitive global marketplace (2006)University and course choice (2006)Higher Education: Handbook of Theory and Research (2007)A Service Quality Model and its Marketing Implications (1984)Measuring Service Quality: A Reexamination and Extension (1992)Student perceptions of service quality in a UK university business and management faculty (2000)The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)Understanding Attitudes and Predicting Social Behavior (1980)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Behavioral Consequences of Service Quality (1996)The configuration of the university image and its relationship with the satisfaction of students (2002)Service quality and customer satisfaction of a UAE-based airline: An empirical investigation (2014)A Multistage Model of Customers' Assessments of Service Quality and Value (1991)Assessment of learner satisfaction with asynchronous electronic learning systems (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Student satisfaction in higher education: a meta-analytic study (2017)Critical factors affecting students’ satisfaction with higher education in Sri Lanka (2018)HEISQUAL: A modern approach to measure service quality in higher education institutions (2020)Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College (2007)What accounts for students' loyalty? Some field study evidence (2007)Examining student satisfaction with higher education services (2010)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Understanding Service Convenience (2002)Customer value co-creation behavior: Scale development and validation (2012)
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References

  • 2002Student Satisfaction: An alternative approach to assessing this important concept965 cited
  • 1990Customer participation in service production and delivery.762 cited
  • 2006Measuring student satisfaction at a UK university649 cited
  • 1995Managing service quality in higher education: the role of the student as primary consumer594 cited
  • 2006Measuring service quality in higher education: HEdPERF versus SERVPERF534 cited
  • 2001Image and reputation of higher education institutions in students’ retention decisions474 cited
  • 2003The impact of facilities on student choice of university433 cited
  • 1998Measuring customer satisfaction in higher education361 cited
  • 2016Does higher education service quality effect student satisfaction, image and loyalty?355 cited
  • 2005A new management element for universities: satisfaction with the offered courses320 cited
  • 2008Learning spaces in higher education: an under-researched topic282 cited
  • 2003The Role of the Academic Library in Promoting Student Engagement in Learning233 cited
  • 2008On the performance evaluation of sustainable student housing facilities184 cited
  • 2015Dimensions driving business student satisfaction in higher education179 cited
  • 2010

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The Impact of Service Quality on Students’ Satisfaction in Higher Education Institutes of Punjab
175 cited
  • 2017Students’ Satisfaction in Higher Education Literature Review169 cited
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