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A Procedure for Scaling Perceptions of Lodging Quality
16 references·16 citing·33 second hopsampled
A Procedure for Scaling Perceptions of Lodging Quality (1994)A Procedure for Scaling Perceptions of Lo…Research Methods in Social Relations (1992)Research Methods in Social Re…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Juran's Quality Control Handbook (1990)Juran's Quality Control Handb…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Best Value, Price-Seeking, and Price Aversion: The Impact of Information and Learning on Consumer Choices (1990)Best Value, Price-Seeking, an…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Perceived quality : how consumers view stores and merchandise (1985)Perceived quality : how consu…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Construct Validity: A Review of Basic Issues and Marketing Practices (1981)Construct Validity: A Review …A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Marketing Research: Methodological Foundations (1977)Marketing Research: Methodolo…Household Production and Consumption (1976)Household Production and Cons…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Topic Modeling of Online Accommodation Reviews via Latent Dirichlet Allocation (2020)Topic Modeling of Online Acco…Determinants of Guest Experience in Airbnb: A Topic Modeling Approach Using LDA (2020)Determinants of Guest Experie…Assessing Trust and Risk Perceptions in the Sharing Economy: An Empirical Study (2020)Assessing Trust and Risk Perc…Examining structural relationships among service quality, perceived value, satisfaction and revisit intention for airbnb guests (2019)Examining structural relation…Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand (2017)Service quality, satisfaction…A review of service quality and service delivery (2017)A review of service quality a…Applying revised gap analysis model in measuring hotel service quality (2016)Applying revised gap analysis…Assessment of Service Quality in the Hotel Industry (2013)Assessment of Service Quality…The relative importance of service features in explaining customer satisfaction (2010)The relative importance of se…Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry (2010)Measuring Perceived Service Q…A visitors' evaluation index for a visit to an archaeological site (2009)A visitors' evaluation index …Using the extension of DEMATEL to integrate hotel service quality perceptions into a cause–effect model in uncertainty (2008)Using the extension of DEMATE…The moderating role of familiarity in rural tourism in Spain (2006)The moderating role of famili…Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference (2006)Examining the motivation, per…Service quality in Cretan accommodations: marketing strategies for the UK holiday market (2003)Service quality in Cretan acc…The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes (2000)The Effect of Perceived Justi…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Developing Buyer-Seller Relationships (1987)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)The Impact of Technostress on Role Stress and Productivity (2007)Research Methods in Business Studies (2020)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1977Marketing Research: Methodological Foundations4,351 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1992Research Methods in Social Relations2,081 cited
  • 1990Juran's Quality Control Handbook1,384 cited
  • 1981Construct Validity: A Review of Basic Issues and Marketing Practices1,196 cited
  • 1976Household Production and Consumption793 cited
  • 1985Perceived quality : how consumers view stores and merchandise

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412 cited
  • 1990Best Value, Price-Seeking, and Price Aversion: The Impact of Information and Learning on Consumer Choices410 cited
  • Cited by

    • 2006Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference379 cited
    • 2003Service quality in Cretan accommodations: marketing strategies for the UK holiday market196 cited
    • 2013Assessment of Service Quality in the Hotel Industry172 cited
    • 2017Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand170 cited
    • 2010Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry136 cited
    • 2006The moderating role of familiarity in rural tourism in Spain135 cited
    • 2000The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes132 cited
    • 2008Using the extension of DEMATEL to integrate hotel service quality perceptions into a cause–effect model in uncertainty111 cited
    • 2020Topic Modeling of Online Accommodation Reviews via Latent Dirichlet Allocation106 cited
    • 2020Assessing Trust and Risk Perceptions in the Sharing Economy: An Empirical Study88 cited
    • 2010The relative importance of service features in explaining customer satisfaction86 cited
    • 2019Examining structural relationships among service quality, perceived value, satisfaction and revisit intention for airbnb guests84 cited
    • 2016Applying revised gap analysis model in measuring hotel service quality77 cited
    • 2020Determinants of Guest Experience in Airbnb: A Topic Modeling Approach Using LDA73 cited
    • 2009A visitors' evaluation index for a visit to an archaeological site71 cited
    • 2017A review of service quality and service delivery70 cited