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Antecedents and consequences of customer brand engagement in integrated resorts
16 references·16 citing·41 second hopsampled
Antecedents and consequences of customer brand engagement in integrated resorts (2018)Antecedents and consequences of customer …Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …Customer Engagement (2011)Customer EngagementConsumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…The use of partial least squares path modeling in international marketing (2009)The use of partial least squa…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…The Meaning of Employee Engagement (2008)The Meaning of Employee Engag…Job resources boost work engagement, particularly when job demands are high. (2007)Job resources boost work enga…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Experiential Marketing (1999)Experiential MarketingDimensions of Brand Personality (1997)Dimensions of Brand Personali…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis (2021)Two decades of customer exper…Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective (2021)Social sharing of consumption…How do experiences enhance brand relationship performance and value co-creation in social commerce? The role of consumer engagement and self brand-connection (2021)How do experiences enhance br…Examining the impact of influencers’ credibility dimensions: attractiveness, trustworthiness and expertise on the purchase intention in the aesthetic dermatology industry (2021)Examining the impact of influ…Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age (2021)Customers’ service-related en…The interplay between social media communication, brand equity and brand engagement in tourist destinations: An analysis in an emerging economy (2020)The interplay between social …Seeing destinations through vlogs: implications for leveraging customer engagement behavior to increase travel intention (2020)Seeing destinations through v…Does experience affect engagement? Role of destination brand engagement in developing brand advocacy and revisit intentions (2020)Does experience affect engage…Customers’ motivation to engage with luxury brands on social media (2020)Customers’ motivation to enga…Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness (2019)Value get, value give: The re…Tourism-based customer engagement: the construct, antecedents, and consequences (2019)Tourism-based customer engage…The impact of Halal tourism, customer engagement on satisfaction: moderating effect of religiosity (2019)The impact of Halal tourism, …Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank’s customer loyalty (2019)Service quality, religiosity,…Customer experience and engagement in tourism destinations: the experiential marketing perspective (2019)Customer experience and engag…Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences (2019)Customer engagement in the se…A Decade of Customer Engagement Research in Hospitality and Tourism: A Systematic Review and Research Agenda (2019)A Decade of Customer Engageme…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Consumer engagement in online brand communities: a social media perspective (2015)Social media in marketing: A review and analysis of the existing literature (2017)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Managing the co-creation of value (2007)The Presentation of Self in Everyday Life. (1956)Organizational Images and Member Identification (1994)Motivation and Personality (1997)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Antecedents and consequences of employee engagement (2006)The Discovery of Grounded Theory (2017)Flow: the psychology of optimal experience (1990)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Comparative fit indexes in structural models. (1990)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Developing and validating a multidimensional consumer-based brand equity scale (2001)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural Equations with Latent Variables. 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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
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  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.10,957 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1997Dimensions of Brand Personality5,056 cited
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  • 2011Customer Engagement3,657 cited
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  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
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  • 2008The Meaning of Employee Engagement3,226 cited
  • 1999Experiential Marketing2,989 cited
  • 2009The use of partial least squares path modeling in international marketing2,533 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics

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2,256 cited
  • 2007Job resources boost work engagement, particularly when job demands are high.2,109 cited
  • Cited by

    • 2019Customer experience and engagement in tourism destinations: the experiential marketing perspective375 cited
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    • 2021Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis324 cited
    • 2019Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness316 cited
    • 2019Tourism-based customer engagement: the construct, antecedents, and consequences310 cited
    • 2021Examining the impact of influencers’ credibility dimensions: attractiveness, trustworthiness and expertise on the purchase intention in the aesthetic dermatology industry309 cited
    • 2020Customers’ motivation to engage with luxury brands on social media307 cited
    • 2021Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age278 cited
    • 2020Seeing destinations through vlogs: implications for leveraging customer engagement behavior to increase travel intention238 cited
    • 2019Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank’s customer loyalty226 cited
    • 2020The interplay between social media communication, brand equity and brand engagement in tourist destinations: An analysis in an emerging economy198 cited
    • 2021How do experiences enhance brand relationship performance and value co-creation in social commerce? The role of consumer engagement and self brand-connection185 cited
    • 2021Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective177 cited
    • 2019The impact of Halal tourism, customer engagement on satisfaction: moderating effect of religiosity174 cited
    • 2019A Decade of Customer Engagement Research in Hospitality and Tourism: A Systematic Review and Research Agenda135 cited
    • 2020Does experience affect engagement? Role of destination brand engagement in developing brand advocacy and revisit intentions122 cited