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The role of multidimensional switching barriers on the cognitive and affective satisfaction-loyalty link in mobile communication services: Coupling in moderating effects

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1996

The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

1,862 cited

2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited

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2018Determinants of subscriptions to communications service bundles and their effects on customer retention in Korea22 cited
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2020The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study19 cited
2022Effect of introducing virtual community and community group buying on customer’s perceived value and loyalty behavior: A convenience store-based perspective18 cited
1970The Importance of Digital Trust in E-Commerce: Between Brand Image and Customer Loyalty16 cited