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Assessing the influence of self-reported requirements importance on the perceived quality of proposed software products
9 references·1 citing·43 second hop
Assessing the influence of self-reported requirements importance on the perceived quality of proposed software products (2018)Assessing the influence of self-reported …Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance (2016)Understanding the relationshi…Eliciting user satisfying requirements for an e-health awareness system using Kano Model (2015)Eliciting user satisfying req…Determining the Importance Values of Quality Attributes Using ASC (2012)Determining the Importance Va…The value of self-stated attribute importance to overall satisfaction (2011)The value of self-stated attr…Importance‐performance analysis of service attributes and its impact on decision making in the mobile telecommunication industry (2009)Importance‐performance analys…Identification of satisfaction attributes using competitive analysis of the improvement gap (2007)Identification of satisfactio…Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty (2002)Comparative Evaluation and th…How to delight your customers (1996)How to delight your customersAttractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…The effect of proposed software products’ features on the satisfaction and dissatisfaction of potential customers (2016)The effect of proposed softwa…Importance-Performance Analysis (1977)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Mobile communications: a comprehensive hierarchical modelling approach (2013)Importance–Performance Analysis by Fuzzy C-Means Algorithm (2015)The Motivation to Work (2017)Determining directions of service quality management using online review mining with interpretable machine learning (2024)The House of Quality (1988)The Voice of the Customer (1993)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research (2013)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)A scaling method for priorities in hierarchical structures (1977)The theory of attractive quality and experience offerings (2011)Understanding customer requirements of corrugated industry using Kano model (2018)Assessment of residential institute foodservice using Kano categorization and importance–performance analysis (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Moving beyond visitor satisfaction to loyalty in nature-based tourism: a review and research agenda (2013)An analysis of zoo visitors' favourite and least favourite animals (2016)Visitor attraction management: A critical review of research 2009–2014 (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative Ways of Assessing Model Fit (1992)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Temporal destination revisit intention: The effects of novelty seeking and satisfaction (2006)Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction (2018)A Service Quality Model and its Marketing Implications (1984)TOURIST SATISFACTION AND DISSATISFACTION (2009)Airport service quality drivers of passenger satisfaction (2013)Importance-performance analysis: A valid management tool? (2014)KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)Application of Kano Model in Requirements Analysis of Y Company’s Consulting Project (2017)After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy (2019)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Kano model analysis of features for mobile security applications (2018)Revealing the dual importance and Kano type of attributes through customer review analytics (2022)Examining product quality and competitiveness via online reviews: An integrated approach of importance performance competitor analysis and Kano model (2024)Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)
this work references cited by second hop

References

  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2002Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty778 cited
  • 1996How to delight your customers581 cited
  • 2007Identification of satisfaction attributes using competitive analysis of the improvement gap149 cited
  • 2016Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance97 cited
  • 2009Importance‐performance analysis of service attributes and its impact on decision making in the mobile telecommunication industry77 cited
  • 2011The value of self-stated attribute importance to overall satisfaction71 cited
  • 2012Determining the Importance Values of Quality Attributes Using ASC37 cited
  • 2015Eliciting user satisfying requirements for an e-health awareness system using Kano Model23 cited

Cited by

  • 2016The effect of proposed software products’ features on the satisfaction and dissatisfaction of potential customers10 cited

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