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Convergence of crisis response strategy and source credibility: Who can you trust?
16 references·14 citing·33 second hop
Convergence of crisis response strategy and source credibility: Who can you trust? (2018)Convergence of crisis response strategy a…Cognitive Responses in Persuasion (2014)Cognitive Responses in Persua…Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)Is the medium the message? Pe…Organizational Reputation: A Review (2010)Organizational Reputation: A …Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Corporate Reputation: The Definitional Landscape (2006)Corporate Reputation: The Def…The Persuasiveness of Source Credibility: A Critical Review of Five Decades' Evidence (2004)The Persuasiveness of Source …Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…The Reputational Landscape (1997)The Reputational LandscapeImage repair discourse and crisis communication (1997)Image repair discourse and cr…Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)Communication and Attribution…Choosing the Right Words (1995)Choosing the Right WordsAdvances in Consumer Research (1992)Advances in Consumer ResearchThe Elaboration Likelihood Model of Persuasion (1986)The Elaboration Likelihood Mo…Communication and Persuasion: Psychological Studies of Opinion Change. (1954)Communication and Persuasion:…The Influence of Source Credibility on Communication Effectiveness (1951)The Influence of Source Credi…Effects of AI versus human source attribution on trust and forgiveness in the identical corporate apology statement for a data breach scandal (2024)Effects of AI versus human so…Victim crisis communication strategy on digital media: A study of the COVID-19 pandemic (2022)Victim crisis communication s…Optimizing the Organizational Crisis Communication Portfolio (2022)Optimizing the Organizational…Examining the Influence of Algorithmic Message Personalization on Source Credibility and Reputation (2022)Examining the Influence of Al…Crisis response strategy manipulation: A systematic review and a test of nuances (2022)Crisis response strategy mani…A CEO but Also A Parent: How Strategic Communication of Private Information about the CEO Affects Perceptions of an Organization during A Crisis (2022)A CEO but Also A Parent: How …What amounts to a paracrisis? Interactivity as a lens for evaluating social media‐propagated crises (2021)What amounts to a paracrisis?…Determinants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic (2021)Determinants of perceived eff…Caring for their own: How firm actions to protect essential workers and CEO benevolence influenced stakeholder sentiment during the COVID-19 pandemic. (2021)Caring for their own: How fir…Relational immunity? Examining relationship as crisis shield (2020)Relational immunity? Examinin…Professionalization of crisis management: A case study of local‐level crisis communicators in Sweden (2020)Professionalization of crisis…Exploring the influence of stakeholder personality on crisis response evaluations and outcomes (2020)Exploring the influence of st…Crisis communication in public emergencies: multistakeholders' perspectives (2020)Crisis communication in publi…The Impact of CEO Ethnicity and Language Choice on Crisis Communication in Japan (2019)The Impact of CEO Ethnicity a…A Theory of Cognitive Dissonance (1957)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)Using social and behavioural science to support COVID-19 pandemic response (2020)Economic Action and Social Structure: The Problem of Embeddedness (1985)Corporate identity, corporate branding and corporate marketing ‐ Seeing through the fog (2001)Corporate reputation: seeking a definition (2001)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Strategic management a stakeholder approach (2010)An attributional theory of achievement motivation and emotion. (1985)An Attributional Theory of Motivation and Emotion (1986)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Advances in Consumer Research (2025)Heuristic processing can bias systematic processing: Effects of source credibility, argument ambiguity, and task importance on attitude judgment. (1994)Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets (2008)Public Health and Online Misinformation: Challenges and Recommendations (2019)The Psychology of Fake News (2021)Crisis and Emergency Risk Communication as an Integrative Model (2005)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity (2008)The effects of involvement on responses to argument quantity and quality: Central and peripheral routes to persuasion. (1984)A New Era of Minimal Effects? The Changing Foundations of Political Communication (2008)Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations (2009)The Elaboration Likelihood Model of Persuasion (1986)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Building Understanding of the Domain of Consumer Vulnerability (2005)Central and peripheral routes to persuasion: An individual difference perspective. (1986)CURRENT RESEARCH IN SOCIAL PSYCHOLOGY (1996)Attitude change: Multiple roles for persuasion variables. (1998)
this work references cited by second hop

References

  • 1986The Elaboration Likelihood Model of Persuasion8,811 cited
  • 1951The Influence of Source Credibility on Communication Effectiveness3,538 cited
  • 1992Advances in Consumer Research2,863 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 2004The Persuasiveness of Source Credibility: A Critical Review of Five Decades' Evidence2,203 cited
  • 1954Communication and Persuasion: Psychological Studies of Opinion Change.2,039 cited
  • 1997Image repair discourse and crisis communication1,401 cited
  • 1997The Reputational Landscape1,231 cited
  • 2014Cognitive Responses in Persuasion1,202 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 2006Corporate Reputation: The Definitional Landscape1,070 cited
  • 2010Organizational Reputation: A Review957 cited
  • 1995Choosing the Right Words802 cited
  • 2011Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media785 cited

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  • 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
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    • 2021Determinants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic52 cited
    • 2021Caring for their own: How firm actions to protect essential workers and CEO benevolence influenced stakeholder sentiment during the COVID-19 pandemic.41 cited
    • 2024Effects of AI versus human source attribution on trust and forgiveness in the identical corporate apology statement for a data breach scandal32 cited
    • 2022Victim crisis communication strategy on digital media: A study of the COVID-19 pandemic27 cited
    • 2022Examining the Influence of Algorithmic Message Personalization on Source Credibility and Reputation26 cited
    • 2020Exploring the influence of stakeholder personality on crisis response evaluations and outcomes17 cited
    • 2020Professionalization of crisis management: A case study of local‐level crisis communicators in Sweden17 cited
    • 2022Crisis response strategy manipulation: A systematic review and a test of nuances14 cited
    • 2021What amounts to a paracrisis? Interactivity as a lens for evaluating social media‐propagated crises14 cited
    • 2020Relational immunity? Examining relationship as crisis shield13 cited
    • 2019The Impact of CEO Ethnicity and Language Choice on Crisis Communication in Japan12 cited
    • 2022A CEO but Also A Parent: How Strategic Communication of Private Information about the CEO Affects Perceptions of an Organization during A Crisis10 cited
    • 2020Crisis communication in public emergencies: multistakeholders' perspectives9 cited
    • 2022Optimizing the Organizational Crisis Communication Portfolio8 cited