SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type
16 references·5 citing·43 second hop
When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type (2018)When are extreme ratings more helpful? Em…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM (2014)What makes online reviews hel…What makes a useful online review? Implication for travel product websites (2014)What makes a useful online re…E-WOM and Accommodation (2013)E-WOM and AccommodationWhat Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)What Makes a Helpful Online R…What makes a helpful online review? a study of customer reviews on amazon.com (2010)What makes a helpful online r…The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings (2010)The influence of user-generat…Estimating the Helpfulness and Economic Impact of Product Reviews: Mining Text and Reviewer Characteristics (2010)Estimating the Helpfulness an…Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets (2008)Examining the Relationship Be…The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)The Effect of On-Line Consume…Birds of a Feather: Homophily in Social Networks (2001)Birds of a Feather: Homophily…Negativity and extremity biases in impression formation: A review of explanations. (1989)Negativity and extremity bias…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Human Inference: Strategies and Shortcomings of Social Judgment. (1983)Human Inference: Strategies a…Human Inference: Strategies and Shortcomings of Social Judgment. (1981)Human Inference: Strategies a…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…Green Consumer Behavior of Sports Enthusiasts on TikTok—An Analysis of the Moderating Effect of Green Concern (2024)Green Consumer Behavior of Sp…The Impact of Electronic Word of Mouth and Brand Image on Online Purchase Decisions Moderated by Price Discount (2022)The Impact of Electronic Word…How about the service perception during the COVID-19 pandemic: an analysis of tourist experiences from user-generated content on TripAdvisor (2022)How about the service percept…The impact of online reviews on destination trust and travel intention: The moderating role of online review trustworthiness (2021)The impact of online reviews …Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals (2020)Extremely Negative Ratings an…The Psychology of Interpersonal Relations. (1958)Beyond Bipolar Conceptualizations and Measures: The Case of Attitudes and Evaluative Space (1997)Attitude change: Multiple roles for persuasion variables. (1998)Principles of Categorization (2002)Information direction, website reputation and eWOM effect: A moderating role of product type (2008)Handbook of Social Cognition (2014)Heuristic versus systematic information processing and the use of source versus message cues in persuasion. (1980)Measuring the Involvement Construct (1985)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations (2009)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Human behavior and the principle of least effort (1949)Informal social communication. (1950)Structural Holes (1992)The Network Paradigm in Organizational Research: A Review and Typology (2003)E Pluribus Unum : Diversity and Community in the Twenty‐first Century The 2006 Johan Skytte Prize Lecture (2007)Friendship and mobility (2011)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)An Integrative Theory of Intergroup Conflict (2000)Econometric Analysis of Cross Section and Panel Data (2001)Networked Narratives: UnderstandingWord-of-Mouth Marketing in Online Communities (2014)A Theory of Social Comparison Processes (1954)Judgment under Uncertainty: Heuristics and Biases (1974)The Impact of New Media on Customer Relationships (2010)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Authenticity under threat: When social media influencers need to go beyond self-presentation (2018)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)The Framing of Decisions and the Psychology of Choice (1981)Illusion and well-being: A social psychological perspective on mental health. (1988)Teachers' Beliefs and Educational Research: Cleaning up a Messy Construct (1992)Self-Efficacy Beliefs in Academic Settings (1996)Culture and systems of thought: Holistic versus analytic cognition. (2001)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
this work references cited by second hop

References

  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 2001Birds of a Feather: Homophily in Social Networks18,551 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1983Human Inference: Strategies and Shortcomings of Social Judgment.4,196 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,499 cited
  • 2007The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement2,115 cited
  • 2008Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets1,698 cited
  • 1989Negativity and extremity biases in impression formation: A review of explanations.1,549 cited
  • 1981Human Inference: Strategies and Shortcomings of Social Judgment.1,468 cited
  • 2010Estimating the Helpfulness and Economic Impact of Product Reviews: Mining Text and Reviewer Characteristics1,404 cited
  • 2010What makes a helpful online review? a study of customer reviews on amazon.com1,281 cited
  • 2010The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings1,165 cited
  • 2014What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

978 cited
  • 2013E-WOM and Accommodation977 cited
  • 2014What makes a useful online review? Implication for travel product websites962 cited
  • Cited by

    • 2020Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals161 cited
    • 2021The impact of online reviews on destination trust and travel intention: The moderating role of online review trustworthiness154 cited
    • 2022How about the service perception during the COVID-19 pandemic: an analysis of tourist experiences from user-generated content on TripAdvisor32 cited
    • 2022The Impact of Electronic Word of Mouth and Brand Image on Online Purchase Decisions Moderated by Price Discount15 cited
    • 2024Green Consumer Behavior of Sports Enthusiasts on TikTok—An Analysis of the Moderating Effect of Green Concern12 cited