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Age Segmentation for Predicting Behavioural Intention of Using Railway Services in Indonesia
16 references·0 citing·32 second hop
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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2006How destination image and evaluative factors affect behavioral intentions?2,587 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
  • 1998Customer loyalty and complex services1,271 cited
  • 1993Improving the measurement of service quality1,197 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement

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867 cited
  • 2012Quality attributes of public transport that attract car users: A research review817 cited
  • 2008Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study772 cited
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