References

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• 2007Value Creation and Value Capture: A Multilevel Perspective1,488 cited
• 2000Value Creation Versus Value Capture: Towards a Coherent Definition of Value in Strategy1,444 cited
• 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
• 2004Channel Conflict and Coordination in the E‐Commerce Age1,038 cited
• 2003Effects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty732 cited
• 2006Boiling Frogs: Pricing Strategies for a Manufacturer Adding a Direct Channel that Competes with the Traditional Channel654 cited
• 2006Sources and consequences of bargaining power in supply chains535 cited
• 2004The Influence of Loyalty Programs and Short-Term Promotions on Customer Retention534 cited
• 2008Dual Sales Channel Management with Service Competition457 cited
• 2010Industrial Organization: Markets and Strategies404 cited
• 2005Demand forecast sharing in a dual-channel supply chain333 cited
• 2011Value in business and industrial marketing: Past, present, and future287 cited
• 2001Perspectives on joint competitive advantages in buyer–supplier relationships283 cited