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Does the Co‐Creation of Service Recovery Create Value for Customers? The Underlying Mechanism of Motivation and the Role of Operant Resources
16 references·0 citing·35 second hop
Does the Co‐Creation of Service Recovery Create Value for Customers? The Underlying Mechanism of Motivation and the Role of Operant Resources (2018)Does the Co‐Creation of Service Recovery …A Concise Introduction to Mixed Methods Research (2021)A Concise Introduction to Mix…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)Assimilation of Enterprise Sy…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions (2000)Intrinsic and Extrinsic Motiv…Beyond pleasure and pain. (1997)Beyond pleasure and pain.The Long Interview (1988)The Long InterviewStructural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Intrinsic Motivation and Self-Determination in Human Behavior (1988)Intrinsic Motivation and Self…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Mixing Qualitative and Quantitative Methods: Triangulation in Action (1979)Mixing Qualitative and Quanti…Work and motivation (1964)Work and motivationAdvertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Social Foundations of Thought and Action : A Social Cognitive Theory (1985)Motivational Beliefs, Values, and Goals (2002)Intrinsic and extrinsic motivation from a self-determination theory perspective: Definitions, theory, practices, and future directions (2020)The theory of planned behavior (1991)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Self‐determination theory and work motivation (2005)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1985Intrinsic Motivation and Self-Determination in Human Behavior26,744 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2000Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions18,652 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1988Intrinsic Motivation and Self-Determination in Human Behavior15,312 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1964Work and motivation10,436 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1979Mixing Qualitative and Quantitative Methods: Triangulation in Action7,082 cited
  • 1997Beyond pleasure and pain.6,770 cited
  • 1988The Long Interview5,219 cited
  • 2021A Concise Introduction to Mixed Methods Research4,472 cited

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  • 2007Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management13,918 cited
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