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Marketing in the 21st Century Customer Value: The Next Source for Competitive Advantage
16 references·3 citing·44 second hop
Marketing in the 21st Century Customer Value: The Next Source for Competitive Advantage (1997)Marketing in the 21st Century Customer Va…The Leaders New Work: Building Learning Organizations (2017)The Leaders New Work: Buildin…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Laddering theory, method, analysis, and interpretation. (2001)Laddering theory, method, ana…Measuring customer value: Gaining the strategic advantage (1996)Measuring customer value: Gai…Valuing Things: The Public and Private Meanings of Possessions (1994)Valuing Things: The Public an…The Nature of Customer Value: An Axiology of Services in the Consumption Experience (1994)The Nature of Customer Value:…Special Possessions and the Expression of Material Values (1994)Special Possessions and the E…Consumption Values and Market Choices: Theory and Applications (1992)Consumption Values and Market…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Driven Strategy: Processes for Creating Value (1990)Market Driven Strategy: Proce…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Strategic Brand Concept-Image Management (1986)Strategic Brand Concept-Image…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Pricing: Making Profitable Decisions (1980)Pricing: Making Profitable De…Religious value co-creation: measurement scale and validation (2023)Religious value co-creation: …UTILITARIAN VALUES AND HEDONIC VALUES OF WOMEN COFFEE LOVERS (2020)UTILITARIAN VALUES AND HEDONI…Understanding the antecedents of customer loyalty in the Chinese mobile service industry: a push-pull-mooring framework (2014)Understanding the antecedents…The fifth discipline, the art and practice of the learning organization (1991)Organizational Learning: A Theory of Action Perspective (1997)Risk management in a dynamic society: a modelling problem (1997)An exploration towards a production theory and its application to construction (2000)Managing effective knowledge transfer: an integrative framework and some practice implications (2002)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Information and Consumer Behavior (1970)The nature of human values (1973)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Self-Concept in Consumer Behavior: A Critical Review (1982)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Consumer Evaluations of Brand Extensions (1990)Ecological Psychology: Concepts and Methods for Studying the Environment of Human Behavior (1968)Psychological status of the script concept. (1981)Corporate identity: the concept, its measurement and management (1997)The “Pull” of Tourism Destinations: A Means-End Investigation (2002)Food Values (2008)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Customer value: The next source for competitive advantage (1997)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1986Strategic Brand Concept-Image Management2,198 cited
  • 1980Pricing: Making Profitable Decisions1,780 cited
  • 2001Laddering theory, method, analysis, and interpretation.1,766 cited
  • 2017The Leaders New Work: Building Learning Organizations1,533 cited
  • 1994The Nature of Customer Value: An Axiology of Services in the Consumption Experience1,364 cited
  • 1994Valuing Things: The Public and Private Meanings of Possessions1,054 cited
  • 1994Special Possessions and the Expression of Material Values931 cited
  • 1990Market Driven Strategy: Processes for Creating Value525 cited
  • 1992Consumption Values and Market Choices: Theory and Applications492 cited

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  • 1996Measuring customer value: Gaining the strategic advantage475 cited
  • Cited by

    • 2014Understanding the antecedents of customer loyalty in the Chinese mobile service industry: a push-pull-mooring framework36 cited
    • 2023Religious value co-creation: measurement scale and validation12 cited
    • 2020UTILITARIAN VALUES AND HEDONIC VALUES OF WOMEN COFFEE LOVERS11 cited