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Cited by

• 2012Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor351 cited
• 2011Transformational leadership as a mediator between emotional intelligence and team outcomes209 cited
• 2012Exploring the potential of role play in higher education: development of a typology and teacher guidelines169 cited
• 2006Leadership in Academic Medicine: Capabilities and Conditions for Organizational Success106 cited
• 1999The business case for emotional intelligence88 cited
• 2002Meeting the Leadership Challenge of a Diverse and Pluralistic Workplace: Implications of Self-Efficacy for Diversity Training62 cited
• 1998Strategic performance empowerment model55 cited
• 2004Coaching and Mentoring in Small to Medium Sized Enterprises in the UK – Factors that Affect Success and a Possible Solution30 cited
• 2005The Significance of Behavioural Learning Theory to the Development of Effective Coaching Practice27 cited
• 2008Behaviorally‐based management training: linking behaviors to employee satisfaction8 cited
• 1997Acquisition of interpersonal communication skills: A research-based approach7 cited