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Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
16 references·16 citing·39 second hopsampled
Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior (2018)Customer value co-creation behavior: A dy…Exchange and Power in Social Life (2017)Exchange and Power in Social …Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Confirmatory factor analysis for applied research (2007)Confirmatory factor analysis …Social Exchange Theory: An Interdisciplinary Review (2005)Social Exchange Theory: An In…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Emotional Intelligence (1990)Emotional IntelligenceA Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Measuring individual differences in empathy: Evidence for a multidimensional approach. (1983)Measuring individual differen…An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…Exchange and Power in Social Life. (1965)Exchange and Power in Social …The Social Psychology of Groups (1959)The Social Psychology of Grou…Value co-creation research in tourism and hospitality management: A systematic literature review (2023)Value co-creation research in…The dynamics of value co‐creation behavior: A systematic review and future research agenda (2023)The dynamics of value co‐crea…The Effect of Environmentally Sustainable Practices on Customer Citizenship Behavior in Eco-Friendly Hotels: Does the Green Perceived Value Matter? (2022)The Effect of Environmentally…Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention (2022)Influencer marketing: Homophi…Value co-creation: a review of literature and future research agenda (2021)Value co-creation: a review o…The Role of Salespeople in Value Co-Creation and Its Impact on Sales Performance (2021)The Role of Salespeople in Va…Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda (2021)Systematic review on customer…Examining the relationship between customer bonding, customer participation, and customer satisfaction (2021)Examining the relationship be…A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance (2021)A cross cultural investigatio…The role of customer behavior in forming perceived value at restaurants: A multidimensional approach (2020)The role of customer behavior…Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust (2020)Retailer corporate social res…Understanding emotional customer experience and co-creation behaviours in luxury hotels (2019)Understanding emotional custo…Together we tango: Value facilitation and customer participation in Airbnb (2019)Together we tango: Value faci…Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter? (2019)Exploring the role of extrove…Empathy for service: benefits, unintended consequences, and future research agenda (2019)Empathy for service: benefits…A review of customer citizenship behaviors in the service context (2019)A review of customer citizens…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)The expression of the emotions in man and animals. (1872)Generalized expectancies for internal versus external control of reinforcement. (1966)Development and validation of a measure of emotional intelligence (1998)The effects of leader and follower emotional intelligence on performance and attitude (2002)The Prosocial Classroom: Teacher Social and Emotional Competence in Relation to Student and Classroom Outcomes (2008)The Presentation of Self in Everyday Life (2023)Sample Size Requirements for Structural Equation Models (2013)Best Practices for Developing and Validating Scales for Health, Social, and Behavioral Research: A Primer (2018)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Little Jiffy, Mark Iv (1974)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 2007Confirmatory factor analysis for applied research15,614 cited
  • 1974An Index of Factorial Simplicity14,857 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 1990Emotional Intelligence10,470 cited
  • 1983Measuring individual differences in empathy: Evidence for a multidimensional approach.10,260 cited
  • 2005Social Exchange Theory: An Interdisciplinary Review10,051 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1959The Social Psychology of Groups5,898 cited
  • 1990

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A Model of Distributor Firm and Manufacturer Firm Working Partnerships
5,824 cited

Cited by

  • 2022Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention271 cited
  • 2020Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust266 cited
  • 2019A review of customer citizenship behaviors in the service context186 cited
  • 2019Understanding emotional customer experience and co-creation behaviours in luxury hotels151 cited
  • 2021Value co-creation: a review of literature and future research agenda146 cited
  • 2019Together we tango: Value facilitation and customer participation in Airbnb126 cited
  • 2019Empathy for service: benefits, unintended consequences, and future research agenda122 cited
  • 2023Value co-creation research in tourism and hospitality management: A systematic literature review120 cited
  • 2021A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance120 cited
  • 2019Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?112 cited
  • 2021Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda95 cited
  • 2021Examining the relationship between customer bonding, customer participation, and customer satisfaction81 cited
  • 2022The Effect of Environmentally Sustainable Practices on Customer Citizenship Behavior in Eco-Friendly Hotels: Does the Green Perceived Value Matter?78 cited
  • 2020The role of customer behavior in forming perceived value at restaurants: A multidimensional approach75 cited
  • 2021The Role of Salespeople in Value Co-Creation and Its Impact on Sales Performance53 cited
  • 2023The dynamics of value co‐creation behavior: A systematic review and future research agenda50 cited