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A Method to Analyze PSS from the Viewpoints of Function, Service Activity, and Product Behavior
8 references·0 citing·32 second hop
A Method to Analyze PSS from the Viewpoints of Function, Service Activity, and Product Behavior (2009)A Method to Analyze PSS from the Viewpoin…Service Engineering: a novel engineering discipline for producers to increase value combining service and product (2006)Service Engineering: a novel …Essential Business Process Modeling (2005)Essential Business Process Mo…Proposal of Service CAD System - A Tool for Service Engineering - (2004)Proposal of Service CAD Syste…Interactive Services Marketing (2000)Interactive Services MarketingHow to describe your service (1995)How to describe your serviceTechnology, Design and Service Quality (1991)Technology, Design and Servic…Designing services that deliver (1984)Designing services that deliv…How to Design a Service (1982)How to Design a ServiceReengineering the Corporation (1993)Reengineering the corporation: A manifesto for business revolution (1993)The Link between Individual and Organizational Learning (1998)Process mapping techniques and organisational analysis (2002)An evaluation method for designing a new product-service system (2011)Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach (2012)Attractive Quality and Must-Be Quality (1984)The Analytic Hierarchy Process (1985)Laddering theory, method, analysis, and interpretation. (2001)A review of product–service systems design methodologies (2011)Product–Service Systems Engineering: State of the art and research challenges (2012)Structuring servitization-related research (2018)Techniques of value analysis and engineering (1961)Modeling design objects in CAD system for Service/Product Engineering (2008)Life Cycle Simulation for the design of Product–Service Systems (2012)Quality function deployment (2012)Toward integrated product and process life cycle planning—An environmental perspective (2012)A static compliance-checking framework for business process models (2007)A computer scientist's introductory guide to business process management (BPM) (2009)A conceptualized investment model of crowdfunding (2013)Exploring managers’ implicit theories of atmospheric music: comparing academic analysis to industry insight (2003)E-Services: A Synthesis and Research Agenda (2007)Tailoring to Customers’ Needs (2014)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Service transaction analysis: assessing and improving the customer’s experience (1999)Service blueprinting and BPMN: a comparison (2012)Explicating the role of emerging technologies and firm capabilities towards attainment of competitive advantage in health insurance service firms (2021)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)
this work references cited by second hop

References

  • 1984Designing services that deliver1,272 cited
  • 1982How to Design a Service1,077 cited
  • 2006Service Engineering: a novel engineering discipline for producers to increase value combining service and product383 cited
  • 2005Essential Business Process Modeling295 cited
  • 2004Proposal of Service CAD System - A Tool for Service Engineering -172 cited
  • 2000Interactive Services Marketing157 cited
  • 1995How to describe your service99 cited
  • 1991Technology, Design and Service Quality68 cited

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