References

• 1984Attractive Quality and Must-Be Quality3,436 cited
• 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
• 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
• 2008An analytical Kano model for customer need analysis428 cited
• 2009Quality Improvement Incentives and Product Recall Cost Sharing Contracts357 cited
• 2008Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design306 cited
• 2005The refined Kano's model and its application302 cited
• 2008Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits293 cited
• 2000An integrated approach to innovative product development using Kano’s model and QFD281 cited
• 1996A comparison of question scales used for measuring customer satisfaction256 cited
• 2007Integrating the Kano Model and QFD for Designing New Products249 cited
• 2008Firm-level productivity studies: Illusions and a solution229 cited
• 2006Customer Requirement Management in Product Development: A Review of Research Issues208 cited
• 2008INTEGRATING THE KANO MODEL INTO A ROBUST DESIGN APPROACH TO ENHANCE CUSTOMER SATISFACTION WITH PRODUCT DESIGN