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How do perceptions of other customers affect satisfaction and loyalty in public aquatic centres?
16 references·1 citing·33 second hop
How do perceptions of other customers affect satisfaction and loyalty in public aquatic centres? (2017)How do perceptions of other customers aff…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…E-S-QUAL (2004)E-S-QUALService loyalty (2002)Service loyaltyQuality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Fit indices in covariance str…The impact of other customers on service experiences: A critical incident examination of “getting along” (1997)The impact of other customers…Estimation of Composite Reliability for Congeneric Measures (1997)Estimation of Composite Relia…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Power analysis and determination of sample size for covariance structure modeling. (1996)Power analysis and determinat…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …EQS : structural equations program manual (1989)EQS : structural equations pr…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications (2021)The thirty-year evolution of …Significance tests and goodness of fit in the analysis of covariance structures. (1980)Structural Equations with Latent Variables. (1991)Alternative Ways of Assessing Model Fit (1992)Evaluating the use of exploratory factor analysis in psychological research. (1999)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Digital transformation: A multidisciplinary reflection and research agenda (2019)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1998Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification.12,432 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
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  • 2004E-S-QUAL3,962 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2000Quality, satisfaction and behavioral intentions2,784 cited
  • 1997Estimation of Composite Reliability for Congeneric Measures1,807 cited
  • 2002

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Service loyalty
1,617 cited
  • 1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
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    • 2021The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications13 cited