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The perception of e-servicescape and its influence on perceived e-shopping value and customer loyalty
16 references·16 citing·38 second hopsampled
The perception of e-servicescape and its influence on perceived e-shopping value and customer loyalty (2018)The perception of e-servicescape and its …A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…An empirical comparison of the efficacy of covariance-based and variance-based SEM (2009)An empirical comparison of th…The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)The Digitization of Word of M…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Index Construction with Forma…Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Fit indices in covariance str…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…An approach to environmental psychology (1974)An approach to environmental …Understanding user adoption of mobile wallet: extended TAM with knowledge sharing, perceived value, perceived privacy awareness and control, perceived security (2024)Understanding user adoption o…A Study on Immersion and Intention to Pay in AR Broadcasting: Validating and Expanding the Hedonic Motivation System Adoption Mode (2024)A Study on Immersion and Inte…Effects of e-servicescape dimensions on online food delivery services’ purchase intention (2023)Effects of e-servicescape dim…‘Stimuli Are All Around’—The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention (2023)‘Stimuli Are All Around’—The …What Factors Determine the Online Consumer Behavior in This Digitalized World? A Systematic Literature (2022)What Factors Determine the On…Total quality service in digital era (2022)Total quality service in digi…Sustaining customer loyalty of fresh food e-tailers: an empirical study in China (2022)Sustaining customer loyalty o…Examining university students’ behaviors towards online shopping: An empirical investigation in an emerging market (2022)Examining university students…Word of mouth and digitalization in small retailers: Tradition, authenticity, and change (2021)Word of mouth and digitalizat…Online communication self-disclosure and intimacy development on Facebook: the perspective of uses and gratifications theory (2021)Online communication self-dis…Listening to online reviews: A mixed-methods investigation of customer experience in the sharing economy (2021)Listening to online reviews: …The influence of website quality and star rating signals on booking intention: Analyzing the moderating effect of variety seeking (2020)The influence of website qual…The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States (2020)The Impact of Social Services…Muslim tourists’ intention to book on Airbnb: the moderating role of gender (2020)Muslim tourists’ intention to…Examining the Influence of COVID 19 Pandemic in Changing Customers' Orientation towards E-Shopping (2020)Examining the Influence of CO…Antecedents of Customer Loyalty: Study from the Indonesia’s Largest E-commerce (2020)Antecedents of Customer Loyal…Comparative fit indexes in structural models. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
  • 1998Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification.12,297 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research5,847 cited
  • 2001Index Construction with Formative Indicators: An Alternative to Scale Development4,805 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms

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3,439 cited
  • 2009An empirical comparison of the efficacy of covariance-based and variance-based SEM2,904 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • Cited by

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    • 2022Sustaining customer loyalty of fresh food e-tailers: an empirical study in China48 cited
    • 2021Online communication self-disclosure and intimacy development on Facebook: the perspective of uses and gratifications theory44 cited
    • 2022Total quality service in digital era38 cited
    • 2024A Study on Immersion and Intention to Pay in AR Broadcasting: Validating and Expanding the Hedonic Motivation System Adoption Mode34 cited
    • 2020The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States34 cited
    • 2020The influence of website quality and star rating signals on booking intention: Analyzing the moderating effect of variety seeking31 cited
    • 2024Understanding user adoption of mobile wallet: extended TAM with knowledge sharing, perceived value, perceived privacy awareness and control, perceived security30 cited
    • 2023‘Stimuli Are All Around’—The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention29 cited
    • 2020Antecedents of Customer Loyalty: Study from the Indonesia’s Largest E-commerce26 cited
    • 2020Muslim tourists’ intention to book on Airbnb: the moderating role of gender24 cited
    • 2022What Factors Determine the Online Consumer Behavior in This Digitalized World? A Systematic Literature22 cited
    • 2022Examining university students’ behaviors towards online shopping: An empirical investigation in an emerging market17 cited
    • 2023Effects of e-servicescape dimensions on online food delivery services’ purchase intention16 cited