SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors
16 references·16 citing·38 second hopsampled
Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors (2018)Buffering effects of brand community iden…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…How Brand Community Practices Create Value (2009)How Brand Community Practices…The Social Influence of Brand Community: Evidence from European Car Clubs (2005)The Social Influence of Brand…The Social Identity Theory of Intergroup Behavior (2004)The Social Identity Theory of…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…Building Brand Community (2002)Building Brand CommunityBrand Community (2001)Brand CommunityConsumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…The Changing Role of Marketing in the Corporation (1992)The Changing Role of Marketin…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Psychology of intergroup relations (1986)Psychology of intergroup rela…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Service failure and service recovery: A hybrid review and research agenda (2023)Service failure and service r…On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy (2023)On linking the perceived valu…Exploring the effects of value co-creation strategies in event services on attendees’ citizenship behaviors: The roles of customer empowerment and psychological ownership (2023)Exploring the effects of valu…Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention (2022)Influencer marketing: Homophi…Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda (2021)Systematic review on customer…Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC (2021)Service recovery performance …Perceptions towards green image of trendy coffee cafés and intention to re-patronage: the mediating role of customer citizenship behavior (2021)Perceptions towards green ima…Managing customers’ undesirable responses towards hospitality service brands during service failure: The moderating role of other customer perception (2021)Managing customers’ undesirab…Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context (2021)Effects of Service Recovery E…A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance (2021)A cross cultural investigatio…“My place is your place” ‐ Understanding how psychological ownership influences peer‐to‐peer service experiences (2021)“My place is your place” ‐ Un…When gamification backfires: the impact of perceived justice on online community contributions (2020)When gamification backfires: …The nexus between corporate social responsibility and target-based customer citizenship behavior (2020)The nexus between corporate s…Paying it forward: The influence of other customer service recovery on future co-creation (2020)Paying it forward: The influe…Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing (2020)Building trust through a pers…Boosting customer citizenship behavior through corporate social responsibility: does perceived service quality matter? (2020)Boosting customer citizenship…Illusion and well-being: A social psychological perspective on mental health. (1988)Social Identity Theory and the Organization (1989)The Authoritarian Personality (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The psychology of interpersonal relations. (1958)Economic Action and Social Structure: The Problem of Embeddedness (1985)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)The Strength of Weak Ties (1973)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Bowling Alone: America's Declining Social Capital (1995)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Users of the world, unite! The challenges and opportunities of Social Media (2009)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)Designing conceptual articles: four approaches (2020)Whence Consumer Loyalty? (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 2004The Social Identity Theory of Intergroup Behavior13,460 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1986Psychology of intergroup relations10,626 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2001Brand Community3,994 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 1992The Changing Role of Marketing in the Corporation2,773 cited
  • 2002Building Brand Community2,654 cited
  • 2009How Brand Community Practices Create Value2,441 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2005The Social Influence of Brand Community: Evidence from European Car Clubs2,395 cited
  • Cited by

    • 2022Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention271 cited
    • 2021A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance120 cited
    • 2020When gamification backfires: the impact of perceived justice on online community contributions98 cited
    • 2021Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda95 cited
    • 2020Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing64 cited
    • 2021Managing customers’ undesirable responses towards hospitality service brands during service failure: The moderating role of other customer perception64 cited
    • 2020Paying it forward: The influence of other customer service recovery on future co-creation64 cited
    • 2021Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC62 cited
    • 2021“My place is your place” ‐ Understanding how psychological ownership influences peer‐to‐peer service experiences60 cited
    • 2020The nexus between corporate social responsibility and target-based customer citizenship behavior60 cited
    • 2023On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy53 cited
    • 2023Service failure and service recovery: A hybrid review and research agenda52 cited
    • 2023Exploring the effects of value co-creation strategies in event services on attendees’ citizenship behaviors: The roles of customer empowerment and psychological ownership46 cited
    • 2021Perceptions towards green image of trendy coffee cafés and intention to re-patronage: the mediating role of customer citizenship behavior44 cited
    • 2020Boosting customer citizenship behavior through corporate social responsibility: does perceived service quality matter?43 cited
    • 2021Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context42 cited