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How customer orientation leads to customer satisfaction

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2010Proactive customer orientation and its role for creating customer value in global markets393 cited

2002Salesperson creative performance: conceptualization, measurement, and nomological validity331 cited

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2020Influence of Service Quality on Customer Satisfaction and Customer Loyalty in the Private Banking Sector of Bangladesh: A PLS Approach22 cited
2021The Relationship between Artificial Intelligence (AI) Quality, Customer Preference, Satisfaction and Continuous Usage Intention of e-Banking Services13 cited