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Creating a service platform – how to co-create value in a remote service context
16 references·7 citing·39 second hop
Creating a service platform – how to co-create value in a remote service context (2018)Creating a service platform – how to co-c…Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Value co-creation in service logic: A critical analysis (2011)Value co-creation in service …Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Theory Building From Cases: Opportunities And Challenges (2007)Theory Building From Cases: O…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…Whither Services Marketing? (2004)Whither Services Marketing?Case Study Research (2004)Case Study ResearchManaging the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Systematic combining: an abductive approach to case research (2002)Systematic combining: an abdu…Qualitative research and case study applications in education (1998)Qualitative research and case…The value concept and relationship marketing (1996)The value concept and relatio…From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…Digitally powered solution delivery: The use of IoT and AI for transitioning towards a solution business model (2024)Digitally powered solution de…Digital trust in supply chain finance: the role of innovative fintech service provision (2024)Digital trust in supply chain…Implications of value co-creation in agro-industrial services (2023)Implications of value co-crea…Effect of the Standardization of Service Platforms for High-Involvement PropTech Services (2022)Effect of the Standardization…Opening the Black Box of Digital B2B Co-creation Platforms: A Taxonomy (2021)Opening the Black Box of Digi…Exploring the benefits of service productisation: support for business processes (2021)Exploring the benefits of ser…Contemporary perspectives on the strategic role of information in internet of things-driven industrial services (2018)Contemporary perspectives on …The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Using case methods in the study of contemporary business networks (2004)Critical realism in case study research (2009)Research Methods in Business Studies (2020)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Customer Engagement (2011)Competitive Advantage: Creating and Sustaining Superior Performance (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer satisfaction with services: putting perceived value into the equation (2000)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Overcoming the Service Paradox in Manufacturing Companies (2005)The servitization of manufacturing (2009)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Service-dominant logic: reactions, reflections and refinements (2006)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Socioemotional Wealth in Family Firms (2012)Process Studies of Change in Organization and Management: Unveiling Temporality, Activity, and Flow (2013)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Determining Validity in Qualitative Inquiry (2000)Strategies for ensuring trustworthiness in qualitative research projects (2004)Qualitative Research Designs (2007)
this work references cited by second hop

References

  • 1998Qualitative research and case study applications in education18,379 cited
  • 2007Theory Building From Cases: Opportunities And Challenges16,654 cited
  • 2004Case Study Research15,455 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2002Systematic combining: an abductive approach to case research4,931 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 1993From value chain to value constellation: designing interactive strategy.2,050 cited
  • 2015Service Innovation: A Service-Dominant Logic Perspective11,945 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited

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2004
Whither Services Marketing?
1,242 cited

Cited by

  • 2024Digital trust in supply chain finance: the role of innovative fintech service provision32 cited
  • 2018Contemporary perspectives on the strategic role of information in internet of things-driven industrial services28 cited
  • 2021Exploring the benefits of service productisation: support for business processes22 cited
  • 2021Opening the Black Box of Digital B2B Co-creation Platforms: A Taxonomy22 cited
  • 2024Digitally powered solution delivery: The use of IoT and AI for transitioning towards a solution business model20 cited
  • 2022Effect of the Standardization of Service Platforms for High-Involvement PropTech Services10 cited
  • 2023Implications of value co-creation in agro-industrial services9 cited