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Measuring service quality and customer satisfaction of the small- and medium-sized hotels (SMSHs) industry: lessons from United Arab Emirates (UAE)
16 references·9 citing·35 second hop
Measuring service quality and customer satisfaction of the small- and medium-sized hotels (SMSHs) industry: lessons from United Arab Emirates (UAE) (2018)Measuring service quality and customer sa…Structural Equation Modeling With AMOS (2013)Structural Equation Modeling …How to Write Up and Report PLS Analyses (2009)How to Write Up and Report PL…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores (2024)Application of an approach in…An fsQCA analysis of service quality for hotel customer satisfaction (2024)An fsQCA analysis of service …Applications of six sigma for service quality enhancement in the UAE: a multiple case study analysis and lessons learned (2023)Applications of six sigma for…Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews (2022)Hotel service quality dimensi…Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine (2021)Understanding the perceived s…Tourism service providers’ physical attractiveness and customers’ service quality evaluation: is warmth or competence more important? (2021)Tourism service providers’ ph…FROM VALUE CO-CREATION TO POSITIVE EXPERIENCES AND CUSTOMER SATISFACTION. A CUSTOMER PERSPECTIVE IN THE HOTEL INDUSTRY (2021)FROM VALUE CO-CREATION TO POS…Islamic and Muslim tourism: service quality and theme parks in the UAE (2019)Islamic and Muslim tourism: s…Barriers and Enablers of Innovation in United Arab Emirates (UAE) Small and Medium Enterprises (SMEs) Sector (2019)Barriers and Enablers of Inno…Structural Equation Modeling: Concepts, Issues, and Applications. (1996)The partial least squares approach for structural equation modeling. (1998)Partial Least Squares Structural Equation Modeling (2017)How to Specify, Estimate, and Validate Higher-Order Constructs in PLS-SEM (2019)Predictive model assessment in PLS-SEM: guidelines for using PLSpredict (2019)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised (2009)Teacher self-efficacy and teacher burnout: A study of relations (2009)Technostress: Technological Antecedents and Implications1 (2011)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2009How to Write Up and Report PLS Analyses5,274 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2013Structural Equation Modeling With AMOS3,959 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited

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  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • Cited by

    • 2024An fsQCA analysis of service quality for hotel customer satisfaction58 cited
    • 2021Tourism service providers’ physical attractiveness and customers’ service quality evaluation: is warmth or competence more important?56 cited
    • 2022Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews44 cited
    • 2021Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine34 cited
    • 2019Islamic and Muslim tourism: service quality and theme parks in the UAE33 cited
    • 2021FROM VALUE CO-CREATION TO POSITIVE EXPERIENCES AND CUSTOMER SATISFACTION. A CUSTOMER PERSPECTIVE IN THE HOTEL INDUSTRY27 cited
    • 2023Applications of six sigma for service quality enhancement in the UAE: a multiple case study analysis and lessons learned23 cited
    • 2019Barriers and Enablers of Innovation in United Arab Emirates (UAE) Small and Medium Enterprises (SMEs) Sector13 cited
    • 2024Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores7 cited