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CSR and Customer Outcomes: The Mediating Role of Customer Engagement
16 references·16 citing·43 second hopsampled
CSR and Customer Outcomes: The Mediating Role of Customer Engagement (2018)CSR and Customer Outcomes: The Mediating …Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Customer Engagement: Explorin…Customer Engagement (2011)Customer EngagementConsumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…How corporate social responsibility is defined: an analysis of 37 definitions (2006)How corporate social responsi…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…Corporate Social Responsibility and Marketing: An Integrative Framework (2004)Corporate Social Responsibili…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Does Doing Good Always Lead t…Identity Theory and Social Identity Theory (2000)Identity Theory and Social Id…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Effects of hotels’ corporate social responsibility (CSR) initiatives on green consumer behavior: Investigating the roles of consumer engagement, positive emotions, and altruistic values (2023)Effects of hotels’ corporate …Beyond self‐interest : how altruistic values and human emotions drive brand advocacy in hospitality consumers through corporate social responsibility (2023)Beyond self‐interest : how al…Understanding the Impact of ESG on Brand Trust and Customer Engagement (2022)Understanding the Impact of E…The Influence of Corporate Social Responsibility on Consumer Purchase Intention: The Mediating Role of Consumer Engagement via Social Media (2022)The Influence of Corporate So…Investigating the impact of social media images’ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach (2022)Investigating the impact of s…Unleashing the Barriers to CSR Implementation in the SME Sector of a Developing Economy: A Thematic Analysis Approach (2021)Unleashing the Barriers to CS…The impact of perceived corporate social responsibility on value-in-use through customer engagement in non-profit sports clubs: the moderating role of co-production (2021)The impact of perceived corpo…Promoting Customer Engagement Behavior for Green Brands (2021)Promoting Customer Engagement…Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction (2021)Linking CSR and Customer Enga…CSR Communication through Social Media: A Litmus Test for Banking Consumers’ Loyalty (2021)CSR Communication through Soc…The Robustness of Corporate Social Responsibility and Brand Loyalty Relation: A Meta-Analytic Examination (2020)The Robustness of Corporate S…Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana (2020)Influence of Trust on Custome…Exploring the relationship between corporate social responsibility and firm competitiveness (2020)Exploring the relationship be…Effects of customer experience in engaging in hotels’ CSR activities on brand relationship quality and behavioural intention (2020)Effects of customer experienc…Comparative Review of Corporate Social Responsibility of Energy Utilities and Sustainable Energy Development Trends in the Baltic States (2019)Comparative Review of Corpora…A Systematic Review of Sustainable Banking through a Co-Word Analysis (2019)A Systematic Review of Sustai…Rediscovering the Social Group: A Self-Categorization Theory. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,659 cited
  • 2000Identity Theory and Social Identity Theory4,461 cited
  • 2006How corporate social responsibility is defined: an analysis of 37 definitions4,092 cited
  • 2011Customer Engagement3,657 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
  • 2012Customer Engagement: Exploring Customer Relationships Beyond Purchase2,086 cited
  • 2006

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Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
1,996 cited
  • 2004Corporate Social Responsibility and Marketing: An Integrative Framework1,872 cited
  • Cited by

    • 2022Investigating the impact of social media images’ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach227 cited
    • 2020Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana104 cited
    • 2021CSR Communication through Social Media: A Litmus Test for Banking Consumers’ Loyalty93 cited
    • 2020Effects of customer experience in engaging in hotels’ CSR activities on brand relationship quality and behavioural intention86 cited
    • 2021Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction77 cited
    • 2020Exploring the relationship between corporate social responsibility and firm competitiveness77 cited
    • 2022Understanding the Impact of ESG on Brand Trust and Customer Engagement71 cited
    • 2023Beyond self‐interest : how altruistic values and human emotions drive brand advocacy in hospitality consumers through corporate social responsibility61 cited
    • 2019Comparative Review of Corporate Social Responsibility of Energy Utilities and Sustainable Energy Development Trends in the Baltic States61 cited
    • 2019A Systematic Review of Sustainable Banking through a Co-Word Analysis60 cited
    • 2023Effects of hotels’ corporate social responsibility (CSR) initiatives on green consumer behavior: Investigating the roles of consumer engagement, positive emotions, and altruistic values56 cited
    • 2022The Influence of Corporate Social Responsibility on Consumer Purchase Intention: The Mediating Role of Consumer Engagement via Social Media55 cited
    • 2021Unleashing the Barriers to CSR Implementation in the SME Sector of a Developing Economy: A Thematic Analysis Approach53 cited
    • 2021Promoting Customer Engagement Behavior for Green Brands50 cited
    • 2021The impact of perceived corporate social responsibility on value-in-use through customer engagement in non-profit sports clubs: the moderating role of co-production43 cited
    • 2020The Robustness of Corporate Social Responsibility and Brand Loyalty Relation: A Meta-Analytic Examination41 cited