this work references cited by second hopReferences
- 1984Case Study Research: Design and Methods81,948 cited
- 1991Case Study Research: Design and Methods39,535 cited
- 1984A resource‐based view of the firm25,618 cited
- 1976The Practice of Social Research.7,194 cited
- 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
- 1997Customer value: The next source for competitive advantage4,662 cited
- 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
- 2008The five competitive forces that shape strategy.2,944 cited
- 2001Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? Yes2,736 cited
- 1982Quality, productivity, and competitive position2,278 cited
- 1993Customer satisfaction, customer retention, and market share2,151 cited
- 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
- 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
- 1987Competing on the Eight Dimensions of Quality1,691 cited
- 2000Strengthening the Satisfaction-Profit Chain1,537 cited
- 2001
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work