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When is silence golden? The use of strategic silence in crisis communication

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References

2017Case Study Research and Applications: Design and Methods9,643 cited
2007Essentials of Corporate Communication695 cited
2014The value of communication during a crisis: Insights from strategic communication research438 cited
2007Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations.321 cited
2004Strategic Planning for Public Relations282 cited
2004Audience-Oriented Approach to Crisis Communication:262 cited
1974The functions of silence: A plea for communication research222 cited
1994Apologies and public relations crises at Chrysler, Toshiba, and Volvo218 cited
2012Organizational Reputation, Regulatory Talk, and Strategic Silence196 cited
2011Crisis response and crisis timing strategies, two sides of the same coin179 cited
2010Crisis Communication Research in Public Relations Journals: Tracking Research Trends over Thirty Years106 cited
2014Negotiating crisis in the social media environment105 cited
2012An Ethical Stakeholder Approach to Crisis Communication: A Case Study of Foxconn’s 2010 Employee Suicide Crisis103 cited
1980Towards a theory of silence as a political strategy103 cited

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2008

Crisis communication and image repair discourse

81 cited

2016Why practitioners do (not) apply crisis communication theory in practice76 cited

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