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Fantasy Breakdown: A Case Study on Organizational Crisis Communication and Stakeholder Reaction During Mass Product Failure
16 references·1 citing·41 second hop
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References

  • 2019Content Analysis: An Introduction to Its Methodology15,420 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 1977Content Analysis in Consumer Research2,310 cited
  • 2002Toward a dialogic theory of public relations1,247 cited
  • 1967Effective Public Relations969 cited
  • 2007Handbook of Disaster Research936 cited
  • 1998Relationship management in public relations: dimensions of an organization-public relationship790 cited
  • 2000The Microscope and the Moving Target: The Challenge of Applying Content Analysis to the World Wide Web586 cited
  • 2007What Is a Disaster?405 cited
  • 2011Personification in Advertising390 cited
  • 2010Understanding Professional Athletes’ Use of Twitter: A Content Analysis of Athlete Tweets374 cited
  • 2015Infusing social media with humanity: Corporate character, public engagement, and relational outcomes142 cited
  • 2010Paradigm Shift or Passing Fad? Twitter and Sports Journalism135 cited
  • 1978Foundations of dialogic communication111 cited
  • 2000A Rhetorical Perspective on the Values of Public Relations: Crossroads and Pathways Toward Concurrence107 cited

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  • 2009ESPN—The Women's Sports Network? A Content Analysis of Internet Coverage of March Madness101 cited
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    • 2023The Intersectionality of Twitter Responses to Black Canadian Politicians7 cited