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Traveler loyalty and its antecedents in the hotel industry
16 references·2 citing·49 second hop
Traveler loyalty and its antecedents in the hotel industry (2018)Traveler loyalty and its antecedents in t…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?A model of destination image formation (1999)A model of destination image …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The theory of planned behavior (1991)The theory of planned behaviorThe measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…Consumer Evaluations of Brand Extensions (1990)Consumer Evaluations of Brand…The Cognitive Structure of Emotions (1988)The Cognitive Structure of Em…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. (1986)Organizational commitment and…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Notes on the Concept of Commitment (1960)Notes on the Concept of Commi…Assessment of Service Quality and Innovation in Developing Customer Loyalty; The mediating role of Customer Commitment and Satisfaction (2023)Assessment of Service Quality…Recipes for customer loyalty: a cross-country study of the hotel industry (2021)Recipes for customer loyalty:…Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

  • 1991The theory of planned behavior90,729 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1988The Cognitive Structure of Emotions6,207 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1986Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior.4,076 cited
  • 1960Notes on the Concept of Commitment3,959 cited
  • 1999A model of destination image formation3,555 cited

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  • 1990Consumer Evaluations of Brand Extensions3,266 cited
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    • 2023Assessment of Service Quality and Innovation in Developing Customer Loyalty; The mediating role of Customer Commitment and Satisfaction27 cited
    • 2021Recipes for customer loyalty: a cross-country study of the hotel industry25 cited