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The “next day, free delivery” myth unravelled
16 references·5 citing·51 second hop
The “next day, free delivery” myth unravelled (2018)The “next day, free delivery” myth unrave…Understanding the impact of e-commerce on last-mile light goods vehicle activity in urban areas: The case of London (2017)Understanding the impact of e…The digitalization of retailing: an exploratory framework (2016)The digitalization of retaili…Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Omnichannel Retail Operations…Omnichannel Customer Behavior: Key Drivers of Technology Acceptance and Use and Their Effects on Purchase Intention (2016)Omnichannel Customer Behavior…Last mile fulfilment and distribution in omni-channel grocery retailing: a strategic planning framework (2016)Last mile fulfilment and dist…50th Anniversary Invited Article—City Logistics: Challenges and Opportunities (2016)50th Anniversary Invited Arti…The Impact of Cross-Channel Integration on Retailers’ Sales Growth (2015)The Impact of Cross-Channel I…Sustainability and corporate social responsibility in supply chains: The state of research in supply chain management and business ethics journals (2015)Sustainability and corporate …From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing (2014)Introduction to the Special I…Comparative analysis of the carbon footprints of conventional and online retailing (2010)Comparative analysis of the c…Sustainable consumption: green consumer behaviour when purchasing products (2009)Sustainable consumption: gree…Network design for reverse logistics☆ (2007)Network design for reverse lo…The theory of planned behavior (1991)The theory of planned behaviorFocus Groups: A Practical Guide for Applied Research (1989)Focus Groups: A Practical Gui…Conjoint Analysis in Consumer Research: Issues and Outlook (1978)Conjoint Analysis in Consumer…Sustainable last mile delivery on e-commerce market in cities from the perspective of various stakeholders. Literature review (2021)Sustainable last mile deliver…Do e-commerce customers change their preferred last-mile delivery based on its sustainability impact? (2020)Do e-commerce customers chang…Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Consumer decision‐making in o…Online retail experience and customer satisfaction: the mediating role of last mile delivery (2019)Online retail experience and …Framework of Last Mile Logistics Research: A Systematic Review of the Literature (2019)Framework of Last Mile Logist…A Natural-Resource-Based View of the Firm (1995)Closed-Loop Supply Chain Models with Product Remanufacturing (2004)Green supply‐chain management: A state‐of‐the‐art literature review (2007)Product services for a resource-efficient and circular economy – a review (2013)Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future (2014)The circular economy: New or Refurbished as CE 3.0? — Exploring Controversies in the Conceptualization of the Circular Economy through a Focus on History and Resource Value Retention Options (2017)Focus Groups and the Nature of Qualitative Marketing Research (1977)The Future of Shopping (1998)Fashion Shopping in Multichannel Retail: The Role of Technology in Enhancing the Customer Experience (2014)Consumer-driven e-commerce (2018)Why we buy what we buy: A theory of consumption values (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)The Economics of Climate Change (2007)Factors Affecting Green Purchase Behaviour and Future Research Directions (2015)How to SHIFT Consumer Behaviors to be More Sustainable: A Literature Review and Guiding Framework (2019)Theory and Methods of Scaling (1958)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Decisions with Multiple Objectives: Preferences and Value Tradeoffs. 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(1977)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Challenges and Opportunities in Multichannel Customer Management (2006)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)The Impact of New Media on Customer Relationships (2010)Digital marketing: A framework, review and research agenda (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Digital transformation: A multidisciplinary reflection and research agenda (2019)Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Supply Chain Coordination with Contracts (2003)Supply Chain Coordination with Revenue-Sharing Contracts: Strengths and Limitations (2005)Online and Offline Information for Omnichannel Retailing (2016)Optimization for dynamic ride-sharing: A review (2012)How Smart, Connected Products Are Transforming Competition (2014)The sharing economy: Why people participate in collaborative consumption (2015)Crowdsourced Delivery—A Dynamic Pickup and Delivery Problem with Ad Hoc Drivers (2018)Last-mile delivery concepts: a survey from an operational research perspective (2020)Value creation in E‐business (2001)Evolving to a New Dominant Logic for Marketing (2003)Co-creation experiences: The next practice in value creation (2004)Digital transformation: a review, synthesis and opportunities for future research (2020)Digital transformation in business and management research: An overview of the current status quo (2021)Digital Transformation: An Overview of the Current State of the Art of Research (2021)Focus Groups as Qualitative Research (1997)Qualitative research: Methods in the social sciences (2006)Consolidated criteria for reporting qualitative research (COREQ): a 32-item checklist for interviews and focus groups (2007)
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References

  • 1991The theory of planned behavior105,156 cited
  • 1989Focus Groups: A Practical Guide for Applied Research8,560 cited
  • 1978Conjoint Analysis in Consumer Research: Issues and Outlook3,228 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,914 cited
  • 2009Sustainable consumption: green consumer behaviour when purchasing products1,678 cited
  • 201650th Anniversary Invited Article—City Logistics: Challenges and Opportunities770 cited
  • 2014Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing724 cited
  • 2016Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store693 cited
  • 2016The digitalization of retailing: an exploratory framework691 cited
  • 2007Network design for reverse logistics☆624 cited
  • 2015The Impact of Cross-Channel Integration on Retailers’ Sales Growth570 cited
  • 2016Last mile fulfilment and distribution in omni-channel grocery retailing: a strategic planning framework494 cited
  • 2017Understanding the impact of e-commerce on last-mile light goods vehicle activity in urban areas: The case of London479 cited
  • 2016Omnichannel Customer Behavior: Key Drivers of Technology Acceptance and Use and Their Effects on Purchase Intention417 cited

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2015
Sustainability and corporate social responsibility in supply chains: The state of research in supply chain management and business ethics journals
358 cited
  • 2010Comparative analysis of the carbon footprints of conventional and online retailing354 cited
  • Cited by

    • 2020Consumer decision‐making in omnichannel retailing: Literature review and future research agenda469 cited
    • 2019Framework of Last Mile Logistics Research: A Systematic Review of the Literature296 cited
    • 2019Online retail experience and customer satisfaction: the mediating role of last mile delivery258 cited
    • 2020Do e-commerce customers change their preferred last-mile delivery based on its sustainability impact?200 cited
    • 2021Sustainable last mile delivery on e-commerce market in cities from the perspective of various stakeholders. Literature review187 cited