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Monitoring performance indicators in the Portuguese hospitality sector
16 references·2 citing·34 second hop
Monitoring performance indicators in the Portuguese hospitality sector (2019)Monitoring performance indicators in the …Performance measurement in tourism firms: A content analytical meta-approach (2016)Performance measurement in to…Measuring hotel performance: Using a balanced scorecard perspectives’ approach (2013)Measuring hotel performance: …Hotel performance: state of the art (2010)Hotel performance: state of t…Performance Measurement Systems in Tourism, Hospitality, and Leisure Small Medium-Sized Enterprises: A Balanced Scorecard Perspective (2005)Performance Measurement Syste…Assessing the balanced scorecard as a management tool for hotels (2005)Assessing the balanced scorec…Rethinking performance measures: assessing progress in UK hotels (2001)Rethinking performance measur…Key performance indicators in European hotel properties: general managers’ choices and company profiles (2001)Key performance indicators in…WHY MEASUREMENT INITIATIVES FAIL (2000)WHY MEASUREMENT INITIATIVES F…The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment (2000)The Strategy-Focused Organiza…Implementing a Balanced-scorecard Approach to Managing Hotel Operations (2000)Implementing a Balanced-score…Implementing corporate strategy: (1998)Implementing corporate strate…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…The changing basis of performance measurement (1996)The changing basis of perform…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Theory of the firm: Manageria…Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard (2023)Advancing sustainable perform…Celebrations and the Cultural Aspects of Hospitality (2022)Celebrations and the Cultural…On the Folly of Rewarding A, While Hoping for B. (1975)Applying the Balanced Scorecard Concept: An Experience Report (2001)A framework to implement strategies in organizations (2003)Marketing Performance Measurement Systems: Does Comprehensiveness Really Improve Performance? (2012)Case Study Research: Design and Methods (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Case Study Research (2004)Requirements for destination management organizations in destination governance: Understanding DMO success (2013)The influence of e-word-of-mouth on hotel occupancy rate (2016)Digital marketing strategies, online reviews and hotel performance (2018)The performance measurement manifesto. (1991)A framework of the factors affecting the evolution of performance measurement systems (2002)Measuring performance in a changing business environment (2003)Towards a definition of a business performance measurement system (2007)The Nature of the Firm (1937)CAPITAL ASSET PRICES: A THEORY OF MARKET EQUILIBRIUM UNDER CONDITIONS OF RISK* (1964)The Pricing of Options and Corporate Liabilities (1973)Separation of Ownership and Control (1983)Corporate financing and investment decisions when firms have information that investors do not have (1984)Law and Finance (1998)Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Management control systems as a package—Opportunities, challenges and research directions (2008)The design and use of performance management systems: An extended framework for analysis (2009)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)KPIs: a critical appraisal of their use in construction (2004)The use of Web analytics for digital marketing performance measurement (2015)Influence of leadership competency and organizational culture on responsiveness and performance of firms (2010)Market orientation and business performance: Evidence from franchising industry (2014)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1976Theory of the firm: Managerial behavior, agency costs and ownership structure71,441 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 2000The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment2,603 cited
  • 1996The changing basis of performance measurement678 cited
  • 2000WHY MEASUREMENT INITIATIVES FAIL338 cited
  • 1998Implementing corporate strategy:318 cited
  • 2010Hotel performance: state of the art212 cited
  • 2001Rethinking performance measures: assessing progress in UK hotels204 cited
  • 2016Performance measurement in tourism firms: A content analytical meta-approach202 cited
  • 2013Measuring hotel performance: Using a balanced scorecard perspectives’ approach163 cited
  • 2005Performance Measurement Systems in Tourism, Hospitality, and Leisure Small Medium-Sized Enterprises: A Balanced Scorecard Perspective155 cited
  • 2001Key performance indicators in European hotel properties: general managers’ choices and company profiles153 cited
  • 2000Implementing a Balanced-scorecard Approach to Managing Hotel Operations

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137 cited
  • 2005Assessing the balanced scorecard as a management tool for hotels130 cited
  • Cited by

    • 2023Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard26 cited
    • 2022Celebrations and the Cultural Aspects of Hospitality0 cited