this work references cited by second hopReferences
- 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
- 2003Evolving to a New Dominant Logic for Marketing14,777 cited
- 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
- 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
- 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
- 1997PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE.3,773 cited
- 1994Putting the Service-Profit Chain to Work3,732 cited
- 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
- 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
- 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
- 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
- 1992Marketing Services: Competing Through Quality2,178 cited
- 2000Strengthening the Satisfaction-Profit Chain1,537 cited
- 1982An Investigation into the Determinants of Customer Satisfaction1,292 cited
- 1998
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work