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Hybrid user experience (UX) modelling in a heritage setting
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Hybrid user experience (UX) modelling in a heritage setting (2018)Hybrid user experience (UX) modelling in …Advancing the application of systems thinking in health (2014)Advancing the application of …Towards a Taxonomy of Service Design Methods and Tools (2013)Towards a Taxonomy of Service…Visualizing Service Operations (2012)Visualizing Service OperationsThis is Service Design Thinking: Basics – Tools – Cases (2012)This is Service Design Thinki…Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Multilevel Service Design: Fr…Service Design for Experience-Centric Services (2009)Service Design for Experience…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Applicability of hybrid simulation to different modes of governance in UK healthcare (2008)Applicability of hybrid simul…Extending the service-dominant logic: from customer centricity to balanced centricity (2007)Extending the service-dominan…Leadership clarity and team innovation in health care (2003)Leadership clarity and team i…The Persuasion Handbook: Developments in Theory and Practice (2002)The Persuasion Handbook: Deve…Relationships between Service Providers and Their Impact on Customers (2002)Relationships between Service…Business Dynamics: Systems Thinking and Modeling for a Complex World (2000)Business Dynamics: Systems Th…Knowledge, Creativity and Innovation (1998)Knowledge, Creativity and Inn…System dynamics, systems thinking, and soft OR (1994)System dynamics, systems thin…Evolving to a New Dominant Logic for Marketing (2003)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Toward a transcending conceptualization of relationship: a service‐dominant logic perspective (2009)A stakeholder perspective of the value proposition concept (2011)Case Study Method: A Step-by-Step Guide for Business Researchers (2019)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)A New Theory for Public Service Management? 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References

  • 2000Business Dynamics: Systems Thinking and Modeling for a Complex World9,353 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 1994System dynamics, systems thinking, and soft OR1,118 cited
  • 2009Service Design for Experience-Centric Services961 cited
  • 2012This is Service Design Thinking: Basics – Tools – Cases798 cited
  • 2002The Persuasion Handbook: Developments in Theory and Practice689 cited
  • 2011Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting681 cited
  • 2007Extending the service-dominant logic: from customer centricity to balanced centricity484 cited
  • 1998Knowledge, Creativity and Innovation413 cited
  • 2003Leadership clarity and team innovation in health care378 cited
  • 2002Relationships between Service Providers and Their Impact on Customers288 cited
  • 2012Visualizing Service Operations199 cited
  • 2008Applicability of hybrid simulation to different modes of governance in UK healthcare112 cited
  • 2014Advancing the application of systems thinking in health108 cited
  • 2013Towards a Taxonomy of Service Design Methods and Tools48 cited

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