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The Impact of Corporate Culture in the Performance of the Front Desk Employees—The Case of Five Star Hotels in Greece
14 references·5 citing·50 second hop
The Impact of Corporate Culture in the Performance of the Front Desk Employees—The Case of Five Star Hotels in Greece (2019)The Impact of Corporate Culture in the Pe…PERFORMANCE PRODUCTIVITY AND QUALITY FRONTLINE EMPLOYEES IN SERVICE ORGANIZATIONS (2020)PERFORMANCE PRODUCTIVITY AND …Human Resource Management, Strategic Leadership Development and the Greek Tourism Sector (2017)Human Resource Management, St…Marketing in Travel and Tourism (2012)Marketing in Travel and Touri…Dysfunctional culture, dysfunctional organization (2006)Dysfunctional culture, dysfun…The effect of work climate on critical employee and customer outcomes (2001)The effect of work climate on…Performance Productivity and Quality of Frontline Employees in Service Organizations (2000)Performance Productivity and …Toward a Theory of Organizational Culture and Effectiveness (1995)Toward a Theory of Organizati…The Influence of the Market Orientation of the Firm on Sales Force Behavior and Attitudes (1994)The Influence of the Market O…The Influence of the Market Orientation of the Firm on Sales Force Behavior and Attitudes (1994)The Influence of the Market O…The Effect of Effort on Sales Performance and Job Satisfaction (1994)The Effect of Effort on Sales…ASSESSING THE RELATIONSHIP BETWEEN INDUSTRY CHARACTERISTICS AND ORGANIZATIONAL CULTURE: HOW DIFFERENT CAN YOU BE? (1994)ASSESSING THE RELATIONSHIP BE…Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects (1993)Antecedents and Consequences …Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects (1993)Antecedents and Consequences …Role Conflict and Ambiguity in Complex Organizations (1970)Role Conflict and Ambiguity i…Unlocking the Potential (2023)Unlocking the PotentialHow can we predict the integration and the success of organizational change in the hospitality sector? (2023)How can we predict the integr…Fostering Sustainability Through the Integration of Green Human Resource Management and Change Management (2023)Fostering Sustainability Thro…The Greek hotel sector: an analysis of job satisfaction, role conflict and autonomy of Greek employees (2021)The Greek hotel sector: an an…Job Satisfaction as Affected by Types of Leadership: A Case Study of Greek Tourism Sector (2021)Job Satisfaction as Affected …A Behavioral Theory of the Firm (1964)The Social Psychology of Organizations. (1979)Organizational Culture and Leadership (1986)Being Different Yet Feeling Similar: The Influence of Demographic Composition and Organizational Culture on Work Processes and Outcomes (1998)Pace, rhythm, and scope: process dependence in building a profitable multinational corporation (2002)Individualism–collectivism and group creativity (2006)Development of the Job Diagnostic Survey. 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Antecedents and Contingent Effects of Supervisee Trust on Performance in Selling New Products in China and the United States (2002)The relationships between market orientation and alternative strategic orientations (2008)The tourism product (1994)Environmental management of a tourist destination (2000)Segmentation by motivation in rural tourism: A Korean case study (2008)A Path Goal Theory of Leader Effectiveness (1971)Development and validation of work-family conflict and family-work conflict scales. (1996)Meta-Analytic review of leader-member exchange theory: Correlates and construct issues. (1997)Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women (1998)Work and family satisfaction and conflict: A meta-analysis of cross-domain relations. (2007)The Relative Impact of Marketing, Research-and-Development, and Operations Capabilities on Firm Performance (2008)
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References

  • 1970Role Conflict and Ambiguity in Complex Organizations5,257 cited
  • 1995Toward a Theory of Organizational Culture and Effectiveness2,392 cited
  • 1993Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects1,066 cited
  • 2012Marketing in Travel and Tourism827 cited
  • 1994ASSESSING THE RELATIONSHIP BETWEEN INDUSTRY CHARACTERISTICS AND ORGANIZATIONAL CULTURE: HOW DIFFERENT CAN YOU BE?787 cited
  • 1994The Effect of Effort on Sales Performance and Job Satisfaction746 cited
  • 2000Performance Productivity and Quality of Frontline Employees in Service Organizations727 cited
  • 2020PERFORMANCE PRODUCTIVITY AND QUALITY FRONTLINE EMPLOYEES IN SERVICE ORGANIZATIONS516 cited
  • 1993Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects502 cited
  • 1994The Influence of the Market Orientation of the Firm on Sales Force Behavior and Attitudes413 cited
  • 1994The Influence of the Market Orientation of the Firm on Sales Force Behavior and Attitudes302 cited
  • 2001The effect of work climate on critical employee and customer outcomes258 cited
  • 2006Dysfunctional culture, dysfunctional organization223 cited
  • 2017Human Resource Management, Strategic Leadership Development and the Greek Tourism Sector

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31 cited

Cited by

  • 2021Job Satisfaction as Affected by Types of Leadership: A Case Study of Greek Tourism Sector81 cited
  • 2021The Greek hotel sector: an analysis of job satisfaction, role conflict and autonomy of Greek employees33 cited
  • 2023How can we predict the integration and the success of organizational change in the hospitality sector?33 cited
  • 2023Fostering Sustainability Through the Integration of Green Human Resource Management and Change Management31 cited
  • 2023Unlocking the Potential9 cited