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A study of factors affecting word of mouth (WOM) towards Islamic banking (IB) in Jordan
16 references·13 citing·39 second hop
A study of factors affecting word of mouth (WOM) towards Islamic banking (IB) in Jordan (2019)A study of factors affecting word of mout…What Makes Online Content Viral? (2011)What Makes Online Content Vir…Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude (2003)Measuring the Hedonic and Uti…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The theory of planned behavior (1991)The theory of planned behaviorRefinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Zero defections: quality comes to services. (1990)Zero defections: quality come…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Bibliometric analysis of service quality and customer satisfaction in Islamic banking: a roadmap for future research (2024)Bibliometric analysis of serv…Do customers’ perceptions of Islamic banking services predict satisfaction and word of mouth? 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(1980)EQS : structural equations program manual (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. 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References

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2,306 cited
  • 2003Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude2,151 cited
  • Cited by

    • 2021The relationship of brand attachment and mobile banking service quality with positive word-of-mouth76 cited
    • 2020Customer loyalty to Islamic banks: Evidence from Indonesia51 cited
    • 2021Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction50 cited
    • 2023Do customers’ perceptions of Islamic banking services predict satisfaction and word of mouth? Evidence from Islamic banks in Bangladesh43 cited
    • 2020Relational capital, service quality and organizational performance in the Egyptian telecommunication sector41 cited
    • 2021Customers’ Perceptions and their Responses to Objectives of Islamic Banks – A Three-Wave Investigation40 cited
    • 2022Revisiting expectation confirmation model to measure the effectiveness of multichannel bank services for elderly consumers35 cited
    • 2022The Factor Drive Consumer Perceptions Towards Banking 4.033 cited
    • 2022Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model28 cited
    • 2022An innovation resistance theory perspective on home service applications: The moderating role of country context25 cited
    • 2024Bibliometric analysis of service quality and customer satisfaction in Islamic banking: a roadmap for future research20 cited
    • 2020The determinants of opening account with Islamic banks18 cited
    • 2021What triggers mobile application-based purchase behavior during COVID-19 pandemic: evidence from Vietnam13 cited