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Dienstleistungsproduktivität – Einführung in die theoretischen und praktischen Problemstellungen (Band 1)
16 references·0 citing·46 second hop
Dienstleistungsproduktivität – Einführung in die theoretischen und praktischen Problemstellungen (Band 1) (2011)Dienstleistungsproduktivität – Einführung…The Service Profit Chain (2010)The Service Profit ChainHandwörterbuch der Betriebswirtschaft (2007)Handwörterbuch der Betriebswi…Understanding Service Convenience (2002)Understanding Service Conveni…Service quality and productivity: A synergistic perspective (2002)Service quality and productiv…Service productivity (2002)Service productivityBlueprinting the service company (2002)Blueprinting the service comp…The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value (1999)The Service Profit Chain: How…Productivity, quality and relationship marketing in service operations (1998)Productivity, quality and rel…Handbuch Dienstleistungsmanagement (1998)Handbuch Dienstleistungsmanag…Grundlagen der Dienstleistungsproduktion (1998)Grundlagen der Dienstleistung…Leistungsbündel als Absatzobjekte Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen (1994)Leistungsbündel als Absatzobj…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Handwörterbuch der Betriebswirtschaft (1974)Handwörterbuch der Betriebswi…Grundlagen der Betriebswirtschaftslehre (1969)Grundlagen der Betriebswirtsc…Die Betriebswirtschaft (1953)Die BetriebswirtschaftStrategic Management and Marketing in the Service Sector (1984)Is your company ready for one-to-one marketing? (1999)Enabling service innovation: A dynamic capabilities approach (2012)Service Research Priorities in a Rapidly Changing Context (2015)Transformational leadership and human resource development: Linking employee learning, job satisfaction, and organizational performance (2020)Putting the Service-Profit Chain to Work (1994)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Steps toward a science of service systems (2007)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Inequity In Social Exchange (1965)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Whither Services Marketing? (2004)An empirical examination of factors influencing the intention to use mobile payment (2009)Understanding Customer Experience Throughout the Customer Journey (2016)Advances in Consumer Research (2025)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Classifying Services to Gain Strategic Marketing Insights (1983)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Service management and marketing: managing the moments of truth in service competition (1990)Production, Information Costs and Economic Organization (1996)Improving service quality through customer journey analysis (2016)Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens (2017)The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2017)Standardisierung von Beratungsleistungen (1996)Controlling als Koordinationsfunktion? (2000)Sicherstellung der Effektivität und Effizienz der Führung als Kernfunktion des Controlling (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Psychological Implications of Customer Participation in Co-Production (2003)Conceptualizing and researching employer branding (2004)Purchasing consortia as symbiotic relationships: developing the concept of “consortium sourcing” (2000)Integrative Production Technology for High-wage Countries (2011)Leveraging Technology for a Sustainable World (2012)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Multigroup Analysis in Partial Least Squares (PLS) Path Modeling: Alternative Methods and Empirical Results (2011)School Bullying: Development and Some Important Challenges (2013)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1953Die Betriebswirtschaft4,599 cited
  • 1985Problems and Strategies in Services Marketing2,824 cited
  • 2002Understanding Service Convenience1,659 cited
  • 1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value1,171 cited
  • 2010The Service Profit Chain1,039 cited
  • 1969Grundlagen der Betriebswirtschaftslehre960 cited
  • 2002Service productivity595 cited
  • 2002Blueprinting the service company419 cited
  • 1974Handwörterbuch der Betriebswirtschaft407 cited
  • 1998Productivity, quality and relationship marketing in service operations311 cited
  • 2007Handwörterbuch der Betriebswirtschaft284 cited
  • 2002Service quality and productivity: A synergistic perspective256 cited
  • 1998Handbuch Dienstleistungsmanagement247 cited
  • 1998Grundlagen der Dienstleistungsproduktion244 cited
  • 1994Leistungsbündel als Absatzobjekte Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen

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