SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The gap between student perceptions and expectations of quality support services at the University of South Africa
16 references·0 citing·42 second hop
The gap between student perceptions and expectations of quality support services at the University of South Africa (2019)The gap between student perceptions and e…Factors determining e‐learning service quality (2017)Factors determining e‐learnin…The Handbook of Logistics and Distribution Management: Understanding the Supply Chain (2014)The Handbook of Logistics and…SERVQUAL: Measuring Higher Education Service Quality in Thailand (2014)SERVQUAL: Measuring Higher Ed…Student retention in distance education: are we failing our students? (2013)Student retention in distance…Using SERVQUAL to assess the quality of e-learning experience (2011)Using SERVQUAL to assess the …Review of Marketing Research (2010)Review of Marketing ResearchUsing SERVQUAL to Measure the Quality of the Classroom Experience (2008)Using SERVQUAL to Measure the…Step-by-step guide to critiquing research. Part 1: quantitative research (2007)Step-by-step guide to critiqu…Service quality: research perspectives (2004)Service quality: research per…Student perceptions of service quality in a UK university business and management faculty (2000)Student perceptions of servic…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Theoretical Principles of Distance Education (1994)Theoretical Principles of Dis…Criteria for Scale Selection and Evaluation (1991)Criteria for Scale Selection …The Practice of Social Research (1989)The Practice of Social Resear…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Motivational Design of Instruction (1983)Virtual Spaces: Employing a Synchronous Online Classroom to Facilitate Student Engagement in Online Learning (2009)Is FLIP enough? Or should we use the FLIPPED model instead? (2014)Four key challenges to the design of blended learning: A systematic literature review (2017)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Service Quality Model and its Marketing Implications (1984)The Effect of Website Design Quality and Service Quality toward Repurchase Intention in the E-commerce Industry: A Cross-Continental Analysis (2019)The influence of service quality, university image on student satisfaction and student loyalty (2019)The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Measuring Service Quality: A Reexamination and Extension (1992)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Service quality in higher education: The role of student expectations (2007)Examining student satisfaction with higher education services (2010)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Naturalistic inquiry (1985)Step-by-step guide to critiquing research. Part 2: qualitative research (2007)Qualitative Data Analysis (2008)Advancing Entrepreneurial Leadership as a Practice in MSME Management and Development (2018)Factors affecting the development of school and Indigenous community engagement: A systematic review (2019)Coefficient Alpha and the Internal Structure of Tests (1951)The Social Desirability Variable in Personality Assessment and Research. (1959)Measures of Social Psychological Attitudes. (1976)Development and validation of work-family conflict and family-work conflict scales. (1996)A Short, Reliable Measure of Subjective Knowledge (1999)Empirical Assessment of a Three-Dimensional Wisdom Scale (2003)Why service recovery fails (2009)Differential effects of empowering leadership on in-role and extra-role employee behaviors: Exploring the role of psychological empowerment and power values (2010)Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation (2010)Three Approaches to Qualitative Content Analysis (2005)Qualitative research: Methods in the social sciences (2006)Collecting and Interpreting Qualitative Materials (2012)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1989The Practice of Social Research14,398 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1991Criteria for Scale Selection and Evaluation1,229 cited
  • 1994Theoretical Principles of Distance Education726 cited
  • 2000Student perceptions of service quality in a UK university business and management faculty510 cited
  • 2007Step-by-step guide to critiquing research. Part 1: quantitative research296 cited
  • 2004Service quality: research perspectives265 cited
  • 2014SERVQUAL: Measuring Higher Education Service Quality in Thailand240 cited
  • 2014The Handbook of Logistics and Distribution Management: Understanding the Supply Chain236 cited
  • 2011Using SERVQUAL to assess the quality of e-learning experience218 cited
  • 2008Using SERVQUAL to Measure the Quality of the Classroom Experience204 cited
  • 2017Factors determining e‐learning service quality204 cited
  • 2013Student retention in distance education: are we failing our students?180 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2010Review of Marketing Research178 cited
  • Cited by

    No citing works inside the corpus for this window.