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Towards a holistic view of customer value creation in Lean: A design science approach
16 references·0 citing·45 second hop
Towards a holistic view of customer value creation in Lean: A design science approach (2019)Towards a holistic view of customer value…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Design Science in Information Systems Research1 (2004)Design Science in Information…Design science in information systems research (2004)Design science in information…Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Towards a Methodology for Dev…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…What is strategy (2000)What is strategyCustomer value: The next source for competitive advantage (1997)Customer value: The next sour…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Exploration and Exploitation in Organizational Learning (1991)Exploration and Exploitation …Case Study Research: Design and Methods (1991)Case Study Research: Design a…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)The Structure of Scientific Revolutions (1963)The Reflective Practitioner: How Professionals Think in Action (1985)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The Nature of Theory in Information Systems1 (2006)A Design Science Research Methodology for Information Systems Research (2007)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Primary, Secondary, and Meta-Analysis of Research (1976)The New production of knowledge: the dynamics of science and research in contemporary societies (1995)Re-Thinking Science: Knowledge and the Public in an Age of Uncertainty (2003)Bibliometric Methods in Management and Organization (2014)Literature review as a research methodology: An overview and guidelines (2019)How to conduct a bibliometric analysis: An overview and guidelines (2021)A BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)Prospect theory: An analysis of decision under risk (1988)Toward a knowledge‐based theory of the firm (1996)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)The Theory of Economic Development (2003)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Dimensions of Brand Personality (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Information Systems Success: The Quest for the Dependent Variable (1992)The Structure of Scientific Revolutions (1996)The Anatomy of a Design Theory (2007)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Three Approaches to Qualitative Content Analysis (2005)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)Theory Building From Cases: Opportunities And Challenges (2007)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 1991Case Study Research: Design and Methods39,535 cited
  • 1991Exploration and Exploitation in Organizational Learning21,910 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review15,354 cited
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  • 2004Design Science in Information Systems Research110,671 cited
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  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2000What is strategy5,834 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited

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  • 1997Customer value: The next source for competitive advantage4,662 cited
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