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CREATING LOGISTICS VALUE: THEMES FOR THE FUTURE
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CREATING LOGISTICS VALUE: THEMES FOR THE FUTURE (1995)CREATING LOGISTICS VALUE: THEMES FOR THE …Logistics as a value in e-commerce and its influence on satisfaction in industries: a multilevel analysis (2021)Logistics as a value in e-com…Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study (2020)Importance of Logistics Servi…Assessment of logistics service quality using the Kano model in a logistics-triadic relationship (2017)Assessment of logistics servi…An investigation of the relationship between supply chain management practices (SCMP) on supply chain performance measurement (SCPM) of Indian retail chain using SEM (2017)An investigation of the relat…Retail supply chain management practices in India: A business intelligence perspective (2015)Retail supply chain managemen…Logistics service quality: conceptual model and empirical evidence (2013)Logistics service quality: co…Impact Of SCM Practices Of A Firm On Supply Chain Responsiveness And Competitive Advantage Of A Firm (2013)Impact Of SCM Practices Of A …Testing the Negative Effects of Time Pressure in Retail Supply Chain Relationships (2010)Testing the Negative Effects …Logistics performance measurement in the supply chain: a benchmark (2009)Logistics performance measure…Competitive advantage of a firm through supply chain responsiveness and SCM practices (2007)Competitive advantage of a fi…A comparison of shipper and carrier relationship strength (2007)A comparison of shipper and c…The Importance of Boundary-Spanners in Global Supply Chains and Logistics Management in the 21st Century (2004)The Importance of Boundary-Sp…The “Indian” supply chain architecture (2003)The “Indian” supply chain arc…A strategic audit framework to improve supply chain performance (1999)A strategic audit framework t…Logistics Strategy, Organizational Design, and Performance in a Cross-Border Environment (1998)Logistics Strategy, Organizat…Application of the means‐end value hierarchy model to understanding logistics service value (1997)Application of the means‐end …The Norm of Reciprocity: A Preliminary Statement (1960)Foundations of Behavioral Research (1974)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)When Student Samples Make Sense in Logistics Research (2011)Cognitive barriers to collaborative innovation generation in supply chain relationships (2016)Supply chain transparency: Consumer reactions to incongruent signals (2022)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Models and Methods of Measuring the Quality of Logistic Service (2017)RESEARCH IN LOGISTICS SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW (2019)Examining the effect of logistics service quality on customer satisfaction and re-use intention (2023)Estimating Nonresponse Bias in Mail Surveys (1977)Product-driven supply chain selection using integrated multi-criteria decision-making methodology (2003)Measuring supply chain performance: current research and future directions (2006)The logistics service providers in eco-efficiency innovation: an empirical study (2013)Benchmarking carbon emissions performance in supply chains (2014)Environmental sustainability in logistics and freight transportation (2014)A Means-End Chain Model Based on Consumer Categorization Processes (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Acquiring logistics process intelligence: Methodology and an application for a Chinese bulk port (2013)Measurement of logistics service quality in freight forwarding companies (2016)Coefficient Alpha and the Internal Structure of Tests (1951)A Coefficient of Agreement for Nominal Scales (1960)The Measurement of Observer Agreement for Categorical Data (1977)Information technology is an enabling factor affecting supply chain performance in Indian SMEs (2016)The effect of supply chain responsiveness on customer development (2021)Process innovation: reengineering work through information technology (1993)Supply Chain Management: More Than a New Name for Logistics (1997)Designing and managing the supply chain : concepts, strategies, and case studies (2000)Applying lean thinking: a case study of an Indian steel plant (2004)Implementing Supply Chain Technologies in Emerging Markets: An Institutional Theory Perspective (2014)Supply chain practices and organizational performance (2017)Network Dyads in Entrepreneurial Settings: A Study of the Governance of Exchange Relationships (1992)Towards a theory of supply chain management: the constructs and measurements (2004)A new model for assessing the impact of the urban intelligent transportation system, farmers’ knowledge and business processes on the success of green supply chain management system for urban distribution of agricultural products (2019)A structural model for investigating the driving and dependence power of supply chain risks in the readymade garment industry (2019)Impact of sustainable supply chain management and customer relationship management on organizational performance (2021)A Service Quality Model and its Marketing Implications (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer value: The next source for competitive advantage (1997)Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach (2020)Assessment of logistics service quality dimensions: a qualitative approach (2021)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers (2022)The influence of cost on customer satisfaction in e-commerce logistics: Mediating roles of service quality, technology usage, transportation time, and production condition (2025)Towards a sustainable development assessment framework to bridge supply chain practices and technologies (2021)Triggering sustainable firm performance, supply chain competitive advantage, and green innovation through lean, green, and agile supply chain practices (2021)
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  • 2013Logistics service quality: conceptual model and empirical evidence119 cited
  • 1997Application of the means‐end value hierarchy model to understanding logistics service value116 cited
  • 2020Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study112 cited
  • 2013Impact Of SCM Practices Of A Firm On Supply Chain Responsiveness And Competitive Advantage Of A Firm95 cited
  • 2015Retail supply chain management practices in India: A business intelligence perspective90 cited
  • 2010Testing the Negative Effects of Time Pressure in Retail Supply Chain Relationships79 cited
  • 2003The “Indian” supply chain architecture79 cited
  • 2009Logistics performance measurement in the supply chain: a benchmark75 cited
  • 2007Competitive advantage of a firm through supply chain responsiveness and SCM practices72 cited
  • 2017Assessment of logistics service quality using the Kano model in a logistics-triadic relationship69 cited
  • 1999A strategic audit framework to improve supply chain performance61 cited
  • 2017An investigation of the relationship between supply chain management practices (SCMP) on supply chain performance measurement (SCPM) of Indian retail chain using SEM60 cited
  • 2021Logistics as a value in e-commerce and its influence on satisfaction in industries: a multilevel analysis

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59 cited
  • 1998Logistics Strategy, Organizational Design, and Performance in a Cross-Border Environment45 cited
  • 2007A comparison of shipper and carrier relationship strength43 cited
  • 2004The Importance of Boundary-Spanners in Global Supply Chains and Logistics Management in the 21st Century42 cited